Once we made it inside our room, it was wonderful. The ac was on (a huge plus in Texas heat), the rooms were clean and beds were very comfortable. Getting to the main entrance and inside were a nightmare. Entrance is on backside of building, several keypads/codes needed just to get to the elevator, which then has another code to enter before you can even push the call button. The exterior building has little to no signage, but a lot of doors. It’s very confusing to go from room to car and vice versa. Zero onsite staff, actually saw almost no people at all. Cannot enter property from parking garage, at least not that I could find. Customer service is not onsite or really even aware of actual layout/appearance of building. They were kind and tried to be helpful, but their knowledge is limited. SO MANY CODES. The virtual aspect is what appealed to me initially, and I consider myself pretty tech savvy, but i was very frustrated by the end of it all. Room was great, it was very close to where we were visiting, but I’m not sure we will stay there again. Too much hassle for the price. Almost too much for ANY price.