Unfortunately, several aspects of our experience fell short of expectations.
We specifically requested a handicap-accessible room for my mother, who has mobility challenges. However, the bed was positioned too high for her to access comfortably, forcing her to spend the 3 night in a chair. This not only contradicts the purpose of an accessible room but also reflects a lack of consideration for your guests’ needs. Additionally, we were informed that no rollaway or pullout beds were available, despite this being advertised.
We also noticed that there was no coffee in the lobby, which was stated to be available 24 hours. This lack of availability was disappointing. Furthermore, I was surprised to learn that additional towels could not be provided until dirty ones were returned, which added unnecessary inconvenience during our stay.
These issues did not meet the standards I associate with the Courtyard brand. I hope you take this feedback seriously, as it reflects the experiences of others who may face similar challenges.