6/10 Good
14 Jan 2025
A Solid B Minus
The location was good and the property was nice. Our room had a balcony with an ocean view and was very clean. The bathroom was open to the bedroom and lacked privacy. The bed was ok but the sheets were not soft.
We sampled three of the four restaurants on the property. The variety was OK, but the quality was mediocre and service was poor.
Issues
We rented a poolside bali lounge bed for the next day, but when we arrived the attendant did not have a record and first tried to make us move, then while we were at the bar she move our stuff and tried to re-rent the space until I returned and reminded her that she had handled the transaction the day before and that I had my receipt to prove it. A reservation log would have prevented this.
During dinner, my food arrived more than 30 minutes after my wife’s entree, and then only after I had to get up to find the server to inquire about it. My wife’s salad was served only after she had finished her entree (and after she reminded the server). My side never did arrive.
The one standout was a bartender named Miguel Sulud. On our first visit to the bar he took the trouble to ask our names. The following day he still recalled both mine and my wife’s names. He provided great service throughout our visit and made our stay more memorable.
In summary, the Emporio has a beautiful property, an excellent location, and diligent workers. If they focus on their management, processes, and food quality they could go from average to excellent!
Shelby
Shelby, 3-night trip
Verified Hotels.com guest review
