4/10 Fair
28 Oct 2024
Horrible experience
First, for the checkin I was massaging them whole day to send me the key until last minute, I checked in 4+pm, I booked room with city view, it was not there, they gave me room first fl room with no view at all, no cleaning or changing towels while stay, the receptionist people are nice although they don’t speak English, but they’re willing to help, there is no one to communicate, my flight is late, one day before my check out I asked the guy in the reception I’ll check out 2pm, he said Ok, 10am someone knock the door asking to checkout, told them I speak the receptionist yesterday requested if I could check out 2pm and my flight is evening time, the lady give me number and asked me to call them, I call and lady on the phone shouting and telling that she can’t let me stay even till 12pm, which I can understand but no need to be shouting and rude, this apartment I checked feedback before I book, there is no any reasonlly feedback, is back 2023, after I booked friend was telling me O that property they removed the comments and feedbacks, is shame for hotel.com as well if is true and they letting them to remove the comments, horrible experience, will never stay there again,
Naima
Naima, 3-night trip
Verified Hotels.com guest review
