2/10 Poor
28 Nov 2024
Wrong room, bad food, and MOLD
We have been in Italy for 10 days, staying in hotels from Venice to Rome and this was without a doubt the worst hotel we’ve stayed in yet.
First, they gave us a key for a balcony room and told us we had a balcony, I told them I did not pay for a balcony but they gave it to us anyways. Later when leaving for dinner, we were stopped and told that they mixed up our name with another’s and we need to leave the balcony room because we did not pay for it, which I had already told this employee yet he gave it to us anyways. We did not car about losing the balcony but we’re more frustrated because we chose to stay in Rome 3 nights so we would be able to settle in a little more then a previously and making us move completely defeated that. The best part was, no one was actually in the room because they tried to upsell us on paying extra to no have to move, so I think there wasn’t a mistake, just something they do to try and get people to upgrade.
Luckily I got the breakfast included because it is NOT worth paying for, can easily get a significantly better breakfast for €10 literally anywhere else. Only options were “American coffee”, hard boiled eggs, and bread.
Lastly, our room (402) had an INSANE amount of mold under the window!! I forgot to take a picture as I tried to forget that it was there because I was too tired to move again.
0/10, would not recommend to anyone! Find somewhere better for your money.
Taylor
Taylor, 3-night trip
Verified Hotels.com guest review
