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Hotel Heluan

4.0 star property
Karlovy Vary hotel with restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Heluan

Front of property
View from property
Property entrance
Flat-screen TV
Flat-screen TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free breakfast
    Free breakfast
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
Main amenities
  • Daily housekeeping
  • Restaurants
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Free cots/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room, City View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Double Room, City View

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Flat-screen TV

Double Room Single Use

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Minibar
Cable/satellite channels
In-room safe
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Suite, City View

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Double or Twin Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Double or Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Minibar
Cable/satellite channels
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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10.0 out of 10, Exceptional, (1)
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About the area

Map
Tržište 41, Karlovy Vary, 360 01

What's nearby

  • Hot Spring Colonnade - 2 min walk - 0.2 km
  • Mill Colonnade - 4 min walk - 0.4 km
  • St. Peter and Paul Orthodox Church - 9 min walk - 0.8 km
  • Karlovy Vary Christmas Market - 13 min walk - 1.1 km
  • Elizabeth's Spa - 15 min walk - 1.2 km

Getting around

  • Karlovy Vary (KLV-Karlovy Vary Intl.) - 10 min drive
  • Vaclav Havel Airport (PRG) - 91 min drive
  • Karlovy Vary-Dvory Station - 15 min drive
  • Karlovy Vary dolni n. Station - 22 min walk
  • Karlovy Vary Station - 25 min walk

Restaurants

  • ‪Café Elefant - ‬3 min walk
  • ‪Plzeňka Carlsbad - ‬6 min walk
  • ‪Atlantic - ‬1 min walk
  • ‪Goethe's Beer House - ‬4 min walk
  • ‪Restaurace U Švejka - ‬2 min walk

About this property

Hotel Heluan

Hotel Heluan is a great choice for a stay in Karlovy Vary. Free perks include WiFi and buffet breakfast daily between 8:00 AM and 10:00 AM.

Languages

Czech, English, German, Russian

At a glance

Hotel size

  • 15 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking nearby (CZK 10 per day)

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Coffee/tea in a common area

What to do

  • Golf lessons nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1750
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This buffet restaurant only serves breakfast.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Late checkout can be arranged for an extra charge of CZK 375 (subject to availability)

Children & extra beds

  • Rollaway beds are available for CZK 785.0 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: CZK 250 per night
  • Pets are allowed for an extra charge of CZK 250 per pet, per night

Parking

  • Parking is available nearby and costs CZK 10 per day

Policies

This property accepts major credit cards.

Also known as

Heluan
Heluan Karlovy Vary
Hotel Heluan
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel Karlovy Vary

Frequently asked questions

Does Hotel Heluan offer free cancellation for a full refund?
Yes, Hotel Heluan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Heluan?
Yes, dogs are welcome. There's a charge of CZK 250 per pet, per night, and there's also a deposit of CZK 250 per night. Service animals are exempt from fees.
What are the check-in and check-out times at Hotel Heluan?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge of CZK 375 (subject to availability).
Are there restaurants at or near Hotel Heluan?
Yes, there's an on-site restaurant.
What's the area around Hotel Heluan like?
Hotel Heluan is a short 2-minute walk from Hot Spring Colonnade and 4 minutes' walk from Church of St. Mary Magdalene.

Hotel Heluan Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Hotel
If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Tim, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
1-night trip
Verified Wotif guest review

6/10 Good

Hai victor, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Great location and very clean
The location was great Hotel bery clean And staff very friendly and helpful
1-night trip
Verified Expedia guest review

8/10 Very good

Hotel Heluan in Carlsbad
Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Lars, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice family hotel, centrally located.
The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Yoanna , 1-night trip
Verified Expedia guest review

10/10 Exceptional

Heaven in Heluan!
a brief stay for two days whch would have been great to extend. Wonderful location and lots to see and plenty of places to eat and drink to suit all budgets. Beatiful buildings and views with lots of walking areas nearby, with two funicular railways and terrific spa facilities, again to suit all budgets.
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel
Мы были в этом отеле 2 дня. Нам абсолютно все понравилось. Персонал очень отзывчивый и всегда рад помочь.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Grand old hotel in the middle of town.
Only stayed one night but we were well looked after by friendly staff.
Verified Hotels.com guest review

8/10 Very good

Great hotel if you like a hard bed
I loved everything about this hotel except parking, which was about 0.2 miles away at a different hotel,and the mattress which I imagining would only be envied by prisoners.
Verified Hotels.com guest review

8/10 Very good

Antique hotel in the middle of town
Hotel Heluan's location is as good as it gets, right smack in the middle of the shopping / touristy area so you don't have to walk more than 10-15 minutes in either direction. Parking was 200 czd and the attendant actually helped us drive our car to the lot! This was extremely helpful because the lot was up a hill where construction was at the time and we were worried about our skill level driving a manual and dealing with all that! Our room was very big and the crown molding was some of the most beautiful I've never seen. Beautiful antique furniture as well. The beds were small but that's pretty typical of Europe. I thought they could have done a better job of providing toiletries (the lotion was in a plastic packet) but overall a very small complaint. Overall a perfect launching pad for our one night exploring the town!
Verified Hotels.com guest review

8/10 Very good

Excellent service and fantastic location
Awesome location, right in the middle of everything. Excellent breakfast, lots of choices. Very good friendly service. The hotel doesn't have AC, so it can be a little hot in the room if the temperature goes above 30º C. I would stay there again.
Verified Hotels.com guest review

8/10 Very good

Great location, nice hotel. Bargain.
Fine establishment in a great location. Room was spacious for European standards. Staff was very helpful, breakfast was nice. This hotel is a bargain for the price and location, location, location made it exactly what we needed.
Verified Hotels.com guest review

10/10 Exceptional

Excellent choice
This is a great hotel to stay. It's conveniently located with friendly staff. We had to check out very early (5:30 AM), we were given a breakfast to go. We had no umbrella, they can borrow one for you. The room was spacious and very clean. I will stay there again for sure!
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Great hotel, central and right price
I loved this hotel. Its location is great. The room was spacious with a nice view. The staff at reception was so nice and the breakfast was very nice. The room had beautiful, old world character but comfort of modern hotel. I would highly recommend it.
Verified Expedia guest review

10/10 Exceptional

Gorgeous hotel
Got there to find the credit card machine was broken and they would only take cash, and couldn't check us in before 2pm (it was 1pm when we arrived). However, those were the only down points. The room was fantastic - absolutely huge, with a separate small bedroom (only net curtains, though). Breakfast was a tasty buffet. Staff were super-friendly, despite my absolute lack of Czech. Gorgeous hotel and a fantastic location, right in the centre of town.
Verified Expedia guest review

10/10 Exceptional

Спокойный отдых
По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры.
Tatiana, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal.
5-night trip
Verified Expedia guest review

4/10 Fair

我們到達這裡時無法CHECK IN. 而且沒有用到電梯
我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。
JING YUAN, 1-night family trip
Verified Hotels.com guest review