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Grecotel Creta Palace

5.0 star property
Rethymno beachfront hotel with 5 restaurants, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grecotel Creta Palace

Indoor pool, outdoor pool, pool loungers
Deluxe Family Bungalow, Garden View, Ground Floor | Minibar, in-room safe, blackout curtains, iron/ironing board
Family Suite, Sea View (Main Building) | Minibar, in-room safe, blackout curtains, iron/ironing board
Family Bungalow, Balcony, Garden View (Deluxe) | Minibar, in-room safe, blackout curtains, iron/ironing board
Family Bungalow, Private Pool (Suite Sea Front) | Private pool
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Non-smoking
    Non-smoking
  • Free breakfast
    Free breakfast
  • Pool
    Pool
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach umbrellas
  • Beach cabanas
For families
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Fridge
  • Garden

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Bungalow (Side Sea View)

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow (Side Sea View)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe) | Minibar, in-room safe, blackout curtains, iron/ironing board

Family Bungalow, Balcony, Garden View (Deluxe)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Bathrobes
  • 55 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Palace Family Bungalow Suite, Side Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Palace Family Bungalow Suite, Side Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 66 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Double Bed, 2 Single Sofa Beds and 2 Single Beds

View all photos for Family Suite, Sea View (Main Building)

Family Suite, Sea View (Main Building) | Beach/ocean view

Family Suite, Sea View (Main Building)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Bathrobes
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Suite Sea Front

Family Suite Sea Front | Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite Sea Front

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
  • 42 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Sofa Beds

View all photos for 2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

2-Bedroom Luxury Bungalow Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 70 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds and 2 Single Sofa Beds

View all photos for Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool | Minibar, in-room safe, blackout curtains, iron/ironing board

Presidential Villa, Sea View, Private Pool

Highlights

Separate sitting area
Private pool
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
  • 164 sq m
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Junior Suite Sea Front, Private Pool

Junior Suite Sea Front, Private Pool | Beach/ocean view

Junior Suite Sea Front, Private Pool

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Bungalow, Garden View

Family Bungalow, Garden View | View from room

Family Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 Double Bed

View all photos for Double Room, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
Minibar
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Private Pool (Bungalow Sea Front)

Suite, Private Pool (Bungalow Sea Front) | Room amenity

Suite, Private Pool (Bungalow Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Sea View (Palace)

Junior Suite, Sea View (Palace) | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (Palace)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Room, Sea View (Family)

Minibar, in-room safe, blackout curtains, iron/ironing board

Grand Room, Sea View (Family)

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 56 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 4 Single Beds

View all photos for Bungalow, Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View | Minibar, in-room safe, blackout curtains, iron/ironing board

Palace Luxury Suite Panoramic, Sea View

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Maisonette, Garden View

Maisonette, Garden View | Minibar, in-room safe, blackout curtains, iron/ironing board

Maisonette, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Family Bungalow, Private Pool (Suite Sea Front)

Family Bungalow, Private Pool (Suite Sea Front) | Terrace/patio

Family Bungalow, Private Pool (Suite Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Bungalow, Garden View (Palace Suite)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Bungalow, Garden View (Palace Suite)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 66 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Bungalow, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Bungalow Suite, Seafront

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Family Bungalow, Garden View

Superior Family Bungalow, Garden View | View from room

Superior Family Bungalow, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor | Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Bungalow, Garden View, Ground Floor

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 53 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Panoramic Room, Sea View

Panoramic Room, Sea View | Minibar, in-room safe, blackout curtains, iron/ironing board

Panoramic Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
Hairdryer
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Missiria, Rethymno, Crete Island, 74100

What's nearby

  • Rethymnon Town Hall - 5 min drive - 4.2 km
  • Rethymnon Venetian Port - 6 min drive - 4.7 km
  • Rimondi Fountain - 7 min drive - 4.9 km
  • Fortezza Castle - 7 min drive - 5.2 km
  • Rethymnon Lighthouse - 9 min drive - 5.7 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 66 min drive
  • Heraklion (HER-Nikos Kazantzakis) - 68 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sky Park - ‬12 min walk
  • ‪Skypark - ‬12 min walk
  • ‪Ταβέρνα του Ζήση - ‬5 min walk
  • ‪Baja Beach Club - ‬6 min walk
  • ‪Upano - ‬14 min walk

About this property

Grecotel Creta Palace

At Grecotel Creta Palace, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll have access to on-site beach volleyball. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Labyrinth Main Restaurant, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a rooftop terrace and a free kid's club.

Languages

Dutch, English, French, German, Greek, Italian, Russian

At a glance

Hotel size

  • 335 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 4:00 PM
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Parasailing nearby
  • Waterskiing nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

Labyrinth Main Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Barbarossa á la carte – Overlooking the ocean, this seafood restaurant specialises in seafood and only serves dinner. Open daily.
Golden Dragon á la carte – Overlooking the pool, this theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Agreco Farm – Overlooking the garden, this theme restaurant specialises in Greek cuisine and only serves lunch. Open daily.
Princess Ariadne – This poolside brasserie specialises in international cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March to 31 October, EUR 10.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number 1041Κ015A0099900

Also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymno
Grecotel Creta Palace Hotel Rethymno

Frequently asked questions

Does Grecotel Creta Palace offer free cancellation for a full refund?
Yes, Grecotel Creta Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grecotel Creta Palace?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Grecotel Creta Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Grecotel Creta Palace?
Yes, there's free self parking.
Is an airport shuttle service offered by Grecotel Creta Palace?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grecotel Creta Palace?
Check-in start time: 3:00 PM; check-in end time: 4:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Grecotel Creta Palace and nearby?
Have fun with on-site activities such as volleyball and beach yoga, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grecotel Creta Palace also has 3 bars, an outdoor pool and a sauna, as well as a fitness centre, beach cabanas and an arcade.
Are there restaurants at or near Grecotel Creta Palace?
Yes, there are 5 on-site restaurants, featuring international cuisine, garden views and poolside dining.
What's the area around Grecotel Creta Palace like?
Grecotel Creta Palace is a short 14-minute walk from Platanes Beach and 16 minutes' walk from Town Beach.

Grecotel Creta Palace Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!
Katharine, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Outstanding and memorable stay with Creta Palace
Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you
Finola, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great accomodation.
Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.
Large pool
Beautiful spacious gardens
Douglas, 2-night trip
Verified Hotels.com guest review

8/10 Very good

James, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Einar, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gadi, 5-night trip
Verified Hotels.com guest review

6/10 Good

Definitely not 5 Star! Extremely grumpy staff
This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Not 5 star
Outdated
Needs to be changed
Clean?
Michael, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Pat, 4-night family trip
Verified Expedia guest review

8/10 Very good

We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
14-night family trip
Verified Expedia guest review

10/10 Exceptional

Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Mohamed, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

8-night trip
Verified Expedia guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
7-night family trip
Verified Expedia guest review

2/10 Poor

8-night trip
Verified Expedia guest review

6/10 Good

It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Abs, 7-night trip
Verified Expedia guest review

8/10 Very good

Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.
Verified Hotels.com guest review

10/10 Exceptional

Good pool service. Great breakfasts. Overall would go back
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Wonderful place
The hotel is fantastic. Staff are very friendly and helpful. Breakfast is excellent. This place is especially good for children. Shop on site is very handy. Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.
Verified Hotels.com guest review

10/10 Exceptional

An absolutely fantastic stay.
Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise. Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise. Breakfast is a delicious buffet, wonderful when you sit outside. The aim is to return next year!
Verified Expedia guest review

8/10 Very good

pleasant stay
Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.
Verified Hotels.com guest review

10/10 Exceptional

beautiful and luxurious Hotel
A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.
Verified Expedia guest review

10/10 Exceptional

“Fantastic service
no WI FI in the room
Verified Hotels.com guest review

2/10 Poor

Far from a palace
The bed felt like a cardboard box. The food was of low quality. Two out of the three nights the hotel lost power and the room was unbearable. Not to mention the hotel has no internet.
Verified Travelocity guest review

10/10 Exceptional

Henning, 7-night trip
Verified Hotels.com guest review