2/10 Poor
19 Dec 2024
Bad Stay for the Kind and Understanding Customer
Executive Suite-
I usually don’t leave reviews, let alone bad ones, but the experience I had at Hotel Julian wasn’t as good as the reviews cracked up to be.
I booked myself a room for 2 nights through Hotels.com at Hotel Julian. Things went smoothly checking in, and I was looking forward to a positive experience because all first impressions were good! The building is a bit rickety, but it didn’t bother me, as I knew the rooms would be better!
Upon entering my checked-in room, I was hit with the stench of bleach. Being an optimist, I decided that I would air out the room by opening the windows, putting on the fan, etc.- no luck. Only until did my throat and nose started burning that I decided to call the front desk and ask to change the room. They were very accommodating and assigned me to a separate room.
Unfortunately, I had a similar experience in the new room I was in. The chemical smell had improved, but if I breathed in deep, I could feel it burn my throat. I went back and forth with myself to decide whether it was worth calling, until I realized there was no other choice (for my health, safety, and comfort) to change rooms.
I decided to call the front-desk and ask for a possible refund or if there was a way we can find a solution to being placed in rooms that might have a similar smell. I addressed that my concern was that my throat was hurting from the strong smell.
[Part 1] [Rest of STRONG Review in PHOTOS attached]
Bernadette
Bernadette, 2-night trip
Verified Hotels.com guest review
