York Pavilion Hotel, Sure Hotel Collection by Best Western
York Pavilion Hotel, Sure Hotel Collection by Best Western puts you a short five-minute drive from York City Walls and Shambles. For a bite to eat, guests can visit Langton's Brasserie, which serves breakfast, lunch and dinner. Other highlights at this boutique hotel include a bar/lounge, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and overall property condition.
Languages
English, French
At a glance
Hotel size
63 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:30 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Uncovered on-site self-parking (GBP 15 per day)
On-site parking is limited
Electric vehicle charging point on site
Other information
Designated smoking area (fines apply)
No stag or hen parties
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends
Hosted evening meals daily for a surcharge
Restaurant
Bar/lounge
Coffee/tea in a common area
Snack bar/deli
Travelling with children
Children stay for free (see details)
What to do
Discount at nearby fitness centre
Bike rentals nearby
Golfing nearby
Working away
Business centre
4 meeting rooms
Conference space
Services
Front desk (limited hours)
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Facilities
2 buildings/towers
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Communal living room
Bike parking
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Georgian architecture
Accessibility
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Front entrance ramp
Area rugs in public areas
Thin carpet in public areas
Tile flooring in public areas
Hardwood flooring in public areas
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Cot/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Langton's Brasserie – This restaurant serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GBP 19.95 per person
Late checkout can be arranged for an extra charge of GBP 20 (subject to availability)
Hosted evening meal costs GBP 26.95
Children & extra beds
Cots/infant beds are available for GBP 15.0 per stay
Rollaway beds are available for GBP 40.0 per night
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
Parking
Uncovered self-parking costs GBP 15 per day
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
Long-term renters welcome.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The 4 apartments with kitchenettes are located across the road from the main hotel building.
Also known as
Best Western Pavilion Hotel
Best Western Pavilion Hotel York
Best Western Pavilion York
Best Western York Pavilion
Best Western York Pavilion Hotel
Pavilion Hotel York
Pavilion York
York Best Western Pavilion Hotel
York Pavilion
York Pavilion Hotel
York Best Western
Best Western Pavilion
Best Western York Pavilion Hotel
York Pavilion Hotel, Sure Hotel Collection by Best Western York
York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel
Frequently asked questions
Are pets allowed at York Pavilion Hotel, Sure Hotel Collection by Best Western?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at York Pavilion Hotel, Sure Hotel Collection by Best Western?
Yes. Self-parking costs GBP 15 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at York Pavilion Hotel, Sure Hotel Collection by Best Western?
Check-in start time: 3:30 PM; check-in end time: 11 PM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at York Pavilion Hotel, Sure Hotel Collection by Best Western and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course. Enjoy amenities such as a picnic area and a garden.
Are there restaurants at or near York Pavilion Hotel, Sure Hotel Collection by Best Western?
Yes, there's an on-site restaurant, Langton's Brasserie.
What's the area around York Pavilion Hotel, Sure Hotel Collection by Best Western like?
York Pavilion Hotel, Sure Hotel Collection by Best Western is in Fulford, a short 19-minute walk from University of York and 20 minutes' walk from Rowntree Park.
York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
23 Dec 2024
Visit to York
Very nice hotel stuff very helpful. The room is comfortable all in all a very enjoyable stay
nigel
nigel, 1-night trip
Verified Hotels.com guest review
4/10 Fair
17 Dec 2024
Josie
Josie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Dec 2024
A small apartment
We stayed in The Studio. This is across the street from the main hotel (Be careful crossing the road as it is typically busy).
The Studio has a small lounge with TV, a small adjoining kitchenette and a metal spiral staircase leading up to a double bedroom with TV and an adjoining bathroom.
We enjoyed our stay. We had breakfast in the main dining area which was consistently good. As we were staying for 5 nights we were able to make use of the kitchenette, but we primarily dined in York in the evenings which we walked to along the river paths (about 1.5 miles).
Overall it was ideal for our purpose and we would certainly stay there again.
Anthony
Anthony, 5-night trip
Verified Hotels.com guest review
4/10 Fair
15 Dec 2024
Paul
Paul, 1-night trip
Verified Hotels.com guest review
8/10 Very good
12 Dec 2024
Harry
Harry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Dec 2024
Amazing hotel but WiFi needs boosters
The service was really excellent throughout our stay whether it was reception, in the bar or the dining room. I really enjoyed my stay and would go back.
If I had a complaint it would be that the wi-fi and phone signal at the rear of the property wasn't great. We were watching BBC iPlayer and it was buffering frequently.
Evelyn
Evelyn, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2024
Faultless
Neil
Neil, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Nov 2024
Ideal for our weekend visit to York
Fantastic!
The public spaces are so beautiful and inviting. The bedroom had everything we needed with a very comfy bed.
Easy to take a bus in to the city centre with my EV charging in the car park ready for the drive back home.
Jenny
Jenny, 1-night trip
Verified Hotels.com guest review
8/10 Very good
17 Nov 2024
Disappointed with room cleanliness
Room could of done with a vacuum before we arrived also a pen so I could fill out the requested how was your stay form
ADRIAN
ADRIAN, 1-night trip
Verified Hotels.com guest review
4/10 Fair
13 Nov 2024
Others around
The Breakfast room was cold.
No shower, stand in a bath. So old.
Dirty shower curtain. Rusty shower rail. Swollen wood, you get the picture.
Noisey rooms.
Overpriced hotel.
Breakfast was cold and had been sitting around all morning, bacon hard sausage burnt. Poached egg was more like boiled egg. Again all pre cooked. Better food & quality at high street supermarkets. Disappointing and certainly not worth the money. Cafe across the street try it.
Tinned fruit. How hard is it to cut some fresh fruit. Coffee machine preduces warm coffee at the most. Very poor.
Heating don’t come on until 8am for only about 15 minutes, this is when most people have left after a freezing morning.
Oh and £10 to park this is not mentioned on the web site. Not nice for guests.
Reception in the book in and book out both miserable and didn’t even want to be bothered.
Anything to get money out of you for hotel this is.
All in all find somewhere else.
Ps. Don’t use the pub next door. Waited 2 hours for food as the chef decided to go out for an hour and half. Bad food anyway when it arrived.
Keith
Keith, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
13 Nov 2024
Old World Charm
Old world charm, comfortable with plenty of dining options around it. Comfy bed, carpet could do with a refurb.
James
James, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
13 Nov 2024
Marcin
Marcin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 Nov 2024
Nice hotel, would recommend. Chargers good edition but temperamental
Stephen
Stephen, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Jenny
Jenny, 2-night trip
Verified Hotels.com guest review
6/10 Good
30 Oct 2024
Short trip to York
Short trip to visit York to see a few places of historical interest. Picked this hotel as it had a car park and nearish to the centre. Sign in doorway saying that you are entering an old building, decent booking in but not asked if we wanted to book a table so went to room. Room was clean but tired looking.
Downer's are the car park is charged for, hotel doesn't regularly offer meals as second night they were short staffed so closed the brasserie, rooms are constantly full so no chance of getting a paint job let alone being overhauled.
Best bit was finding the Plough just down the road, excellent food and great hospitality.
Anthony
Anthony, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
julie
julie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Mrs Andree B
Mrs Andree B, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2024
Neil
Neil, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2024
Clare
Clare, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Oct 2024
A Fab stay
I love it here, we have stayed before and hope to stay again. Comfortable bed and room, and easy walk into york. I love the historic architecture, the care and attention and friendly, helpful staff. Of particular note is the helpfulness and knowledge around my multiple allergies. I felt very safe and looked after.
Anne
Anne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Pavilion hotel
Really enjoyed our stay in York. Hotel was very comfortable and the staff were very friendly and helpful.
Joyce
Joyce, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Oct 2024
Difficult to pick fault
Lovely stay, staff were amazing. difficult to pick fault. Fantastic breakfast, 20mins walk into York centre or bus it! £10 parking is a bit cheeky. But would absolutely again
jane
jane, 1-night trip
Verified Hotels.com guest review
4/10 Fair
13 Oct 2024
Poor resolution
Room was not clean on arrival including the filthiest plug hole I've ever seen in the bath and was given a dirty towel one of the days and on my final day the room was not made up. Informed them at reception when I checked out but all they did was say they'd feed it back.
App will not allow me to add the photos.
Natasha
Natasha, 3-night trip
Verified Hotels.com guest review
6/10 Good
6 Oct 2024
Couples break
Walls very thin with couple in next room talking slightly load might as well have been in the room with us. And went on until 1.30am
Joseph
Joseph, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
Amazing Stay.
A very Beautiful Hotel,the check in was easy and quick. The Staff very helpful and friendly, the meals were fantastic and the room was amazing. One of the best Hotels we've stayed in,thank you very much.