Experience a haven in the heart of Kraków City Centre at Galaxy Hotel, where you can unwind with Ayurvedic treatments and a detox wrap at the onsite spa. Active travelers will love ecotours while kids enjoy their meals at Andromeda restaurant.
Galaxy Hotel features a free kids' club and puts you within a 15-minute walk of Oskar Schindler Factory. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or Ayurvedic treatments, and international cuisine is served at Andromeda, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a 24-hour fitness centre are other features. Fellow travellers say great things about the overall property condition.
Languages
English, German, Polish
At a glance
DONE
Hotel size
205 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 5:30 AM
Express check-in/out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Airport shuttle on request (available 24 hours a day)*
Train station pickup on request (available 24 hours a day)*
DONE
Off-site
Shopping centre shuttle*
Casino shuttle*
Theme park shuttle*
DONE
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Free children's club
Children's pool
Babysitting (surcharge)
Children's menu
What to do
Ecotours
Shopping
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scooter/moped hire nearby
Working away
Business centre
Meeting rooms
Computer station
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2011
ATM/banking
Safe-deposit box at front desk
Television in common areas
Piano
24-hour fitness centre
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Pillow-top mattress
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
Free bottled water
More
Housekeeping (on request)
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Dining
Andromeda – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately PLN 50 for adults and PLN 25 for children
Airport shuttle service is offered for an extra charge of PLN 110 per vehicle (one-way)
Train station pick-up service is offered for an extra charge
Casino shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 13 January to 26 January:
Sauna
Hot tub
Swimming pool
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for PLN 100.0 per night
Parking
Self-parking costs PLN 60 per day
RV/bus/lorry parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
Does Galaxy Hotel offer free cancellation for a full refund?
Yes, Galaxy Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Galaxy Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Galaxy Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Galaxy Hotel?
Yes. Self-parking costs PLN 60 per day. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Galaxy Hotel?
Yes, an airport shuttle is available. The charge is PLN 110 per vehicle one-way.
What are the check-in and check-out times at Galaxy Hotel?
Check-in start time: 2 PM; check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Galaxy Hotel and nearby?
Have fun with activities such as hiking, kayaking and rafting, and practise your swing at the nearby golf course. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Galaxy Hotel also has an indoor pool and a 24-hour fitness centre, as well as a sauna.
Are there restaurants at or near Galaxy Hotel?
Yes, Andromeda offers international cuisine.
What's the area around Galaxy Hotel like?
Galaxy Hotel is in Kraków City Centre, a short 14-minute walk from Oskar Schindler Factory and 13 minutes' walk from Jewish Cemetery.
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Galaxy Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Location
River
Spa
Restaurant
Bed
Walking
Pool
What guests liked
The pool and leisure facilities were great for relaxing and a wonderful way to unwind. (8 reviews)
Breakfast was excellent with plenty of choice and a relaxing atmosphere. (5 reviews)
The spa was relaxing and a great way to unwind after a day of sightseeing. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
11 Jan 2025
Great place to stay and quick taxi into square
Charlotte
Charlotte, 4-night trip
10/10 Exceptional
19 Feb 2025
Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.
Lynsay
Lynsay, 3-night trip
10/10 Exceptional
25 Dec 2024
Excellent venue for staying and only short walk to Jewish quarter
Mark
Mark, 3-night trip
8/10 Very good
9 Jun 2025
C
Odd
Odd, 3-night trip
10/10 Exceptional
15 Dec 2024
Front desk were super kind and helpful, the hotel is convenient located which allow us to walk to all places we wanted to go
Samuel
Samuel, 1-night trip
10/10 Exceptional
24 Jan 2025
Great hotel. Great service and friendly staff. Restaurant is fab. Highly recommend
Verified traveller
4-night trip
10/10 Exceptional
20 Dec 2024
Good hotel
Good hôtel. Good breakfast.
Nicolas
Nicolas, 1-night trip
10/10 Exceptional
14 Oct 2024
Excellent service and hotel
Cefin
Cefin, 3-night trip
10/10 Exceptional
26 Jul 2024
Excellent hotel
Jan
Jan, 3-night trip
10/10 Exceptional
29 Sept 2024
Very nice hotel, clean, good food. Restaurant meal excellent.
Lorraine
Lorraine, 3-night trip
10/10 Exceptional
27 Jul 2024
A good array of facilities and very friendly staff .
Amanda Jane
Amanda Jane, 3-night trip
10/10 Exceptional
8 Aug 2024
Great hotel with great staff. If you are looking for a comfortable hotel in a quiet part of krakow this is your hotel.
Youri
Youri, 1-night trip
8/10 Very good
16 Aug 2024
Had a great 2 night stay in Hotel Galaxy. Parking was easy, room was clean. Staff was friendly and nice swimming pool to relax after spending time in Krakau.
Manon
Manon, 2-night trip
10/10 Exceptional
28 Aug 2024
The staff were excellent, particularly in the breakfast room. Location near the river is pleasant; and it was close enough to easily walk to the Jewish Quarter and Old Town.
Rob
Rob, 3-night trip
10/10 Exceptional
15 Jul 2024
Lovely place!
Lovely place and great facilities. We had so much fun in the pool and the saunas.
Andreas
Andreas, 1-night trip
8/10 Very good
13 Nov 2024
It was a good hotel, price quality ratio was good. I would recommend it
Marc
Marc, 5-night trip
10/10 Exceptional
14 Sept 2024
Amazing Hotel
Amazing stay with the grandson, easy to get around from the hotel, close to pick up points for trips around the city. Walking distance to Schindler’s factory and Hero square. Chocolate shop inside was a great touch.
Lesley
Lesley, 4-night trip
10/10 Exceptional
4 Jul 2024
Was great
Oleksandr
Oleksandr, 1-night trip
10/10 Exceptional
5 Sept 2024
Staff were friendly and extremely helpful.
Lovely clean room.
Spa was lovely just disappointing that the hot yub was out of use during our stay.
Nicola
Nicola, 3-night trip
10/10 Exceptional
3 Jul 2024
Nice hotel. Near diwntown. Great spa. Good breakfast. On site restaurant, dishes were very tasty
Adriana
Adriana, 2-night trip
10/10 Exceptional
27 Jun 2024
Nice Stay in Krakow
Enjoyed our stay at Galaxy Hotel, Krakow.
The rooms were clean and spacious.
Breakfast each morning had lots of choice.
Would return ourselves and recommend to friends and family.
Angela
Angela, 5-night trip
8/10 Very good
31 Jul 2024
I liked location and the fact you have a pool and spa right downstairs and near a mall I very much enjoyed my stay . Only thing is better communication other than that everything was great will stay again :)
Jessica
Jessica, 2-night trip
8/10 Very good
10 Oct 2024
Good customer service
Shannon
Shannon, 1-night trip
6/10 Good
12 Aug 2024
Easy commute by tram from the town centre. Nice pool, friendly staff. Very busy at breakfast times, some popular items don’t get replenished once gone, eg waffles and pancakes.
Gavin
Gavin, 2-night trip
10/10 Exceptional
10 Apr 2023
Lovely staff, clean, uncrowded, tasty food.
Everything about our stay was very pleasant.
I would certainly recommend and would be happy to stay again if ever in Krakow in the future.