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Pacific Palace Hotel

3.5 star property
Hotel with 2 restaurants, near Harbour Bay Ferry Terminal

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pacific Palace Hotel

Exterior
Interior entrance
Poolside bar
Twin Room | Minibar, in-room safe, desk, soundproofing
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Non-smoking
  • Gym
  • Pool
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 hot tubs
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business centre
Feel at home
  • Children's pool
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is Rp460.264
Rp566.480 total
includes taxes & fees
1 Jan - 2 Jan 2025

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, soundproofing

Executive Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Cabin Twin Room

Hair dryer, slippers, towels

Cabin Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers

Four Points by Sheraton Batam

Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (110)
The price is Rp1.080.000
Rp1.306.800 total
includes taxes & fees
2 Jan - 3 Jan 2025
Four Points by Sheraton Batam
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About the area

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

What's nearby

  • Harbour Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 18 min walk
  • Grand Batam Mall - 3 min drive
  • BCS Mall - 4 min drive
  • Batam Centre Ferry Terminal - 8 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive
  • Changi Airport (SIN) - 14.1 miles/22.7 km
  • Singapore (XSP-Seletar) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Top 21 Resto & Lounge - ‬9 min walk
  • ‪Morning Bakery Harbour Bay - ‬8 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Martabak Har - ‬9 min walk

About this property

Pacific Palace Hotel

Pacific Palace Hotel features a nightclub and puts you within a 15-minute walk of Harbour Bay Ferry Terminal. You can visit the spa to be pampered with massages, facials or aromatherapy, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other features include a poolside bar, a health club and a fitness centre.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*
  • Ferry terminal shuttle*

Off-site

  • Shopping centre shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athena Restaurant – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
Neptune Lounge – On-site lobby lounge. Open daily.
Golden Palace – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping centre shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?
Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pacific Palace Hotel?
Yes, there's a children's pool.
Are pets allowed at Pacific Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pacific Palace Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Pacific Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pacific Palace Hotel?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Pacific Palace Hotel and nearby?
Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.
Are there restaurants at or near Pacific Palace Hotel?
Yes, there are 2 on-site restaurants.
What's the area around Pacific Palace Hotel like?
Pacific Palace Hotel is a short 14-minute walk from Harbour Bay Ferry Terminal and 18 minutes' walk from Nagoya Hill Mall.

Pacific Palace Hotel Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Good hotel
Staff are all very friendly and professio2
Wee Peng, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lynette, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Frankie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It’s like going home….
I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Frankie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay as usual!
I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Frankie, 2-night trip
Verified Hotels.com guest review

8/10 Very good

ROOM is big enough.
KENTARO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

6/10 Good

Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Andy, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Andy, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Andy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

KENTARO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pacific Hotel Batam
Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

.
SUDHAKAR, 1-night trip
Verified Expedia guest review

6/10 Good

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
JEFF, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Andy, 2-night trip
Verified Hotels.com guest review

6/10 Good

Seah, 2-night trip
Verified Hotels.com guest review

6/10 Good

Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified Expedia guest review

8/10 Very good

Zaw, 2-night trip
Verified Expedia guest review

8/10 Very good

Unique design.
SOON, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

We are happy with the stay
Candy, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay, peaceful enviroment staff are friendly
2-night trip with friends
Verified Expedia guest review

8/10 Very good

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2-night trip
Verified Expedia guest review

8/10 Very good

2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
1-night family trip
Verified Expedia guest review