2/10 Poor
26 Oct 2024
Not worth the money and don’t ask for a taxi.
Not recommending this hotel as service was disappointing and the room was ok - particularly considering the price / brand.
My main issue is that I asked the desk to call me a taxi for the airport but instead they booked me the hotel car. They never informed me of this and they never provided a rate (not even on my final bill) and only found out about this when they charged my credit card after I left. Had I known this was a hotel car / been a told of the rate at any point I would never have taken the car (it’s an appalling 195 euros for a 30 minute ride vs a taxi which is 70). When I finally got a hold of someone at the hotel and they explained the charge (3 days after check out), they acknowledged that this was their error but said since I took the car there was nothing they would do. Perhaps an ok respond or a 2-star hotel but pretty poor service for a ‘5*’.
Additionally the room stunk of cigarettes.
Jacquelyn
Jacquelyn, 1-night trip
Verified Hotels.com guest review
