Holiday Inn Resort Phuket Surin Beach, an IHG Hotel
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel features a free kids' club and puts you within a 10-minute walk of Surin Beach. Guests can indulge in Thai massages, facials or body scrubs, and Asia Alive, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 outdoor pools, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.
Languages
Chinese (Mandarin), English, French, Russian, Thai
At a glance
Hotel size
255 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Internet
WiFi in public areas*
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
Parking
Free on-site self-parking
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
4 restaurants
Bar/lounge
Poolside bar
Swim-up bar
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Free children's club
Children's pool
Water slide
Playground
Supervised childcare (surcharge)
Local/corner shop
Children's menu
Children's games
Toys
What to do
Archery
Pool table
Beach nearby
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
4 buildings/towers
Built in 2008
ATM/banking
Safe-deposit box at front desk
Library
Television in common areas
24-hour fitness centre
2 outdoor pools
Arcade/games room
Spa services
Massage/treatment rooms
Water slide
Accessibility
Wheelchair-accessible
Lift
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Blackout curtains
Alarm clock
Premium bedding
What to enjoy
Balcony
Freshen up
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Mobile key entry
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials and body scrubs.
Dining
Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.
Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant – This restaurant is located by the pool. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Christmas Eve (24 December) gala dinner per adult: THB 4000
Christmas Eve (24 December) gala dinner per child: THB 2000 (from 4 to 11 years old)
New Year's Eve (31 December) gala dinner per adult: THB 5000
New Year's Eve (31 December) gala dinner per child: THB 2500 (from 4 to 11 years old)
Optional extras
WiFi is available in public areas for an extra charge
Buffet breakfast is offered for an extra charge of approximately THB 469.62 for adults and THB 233 for children
Airport shuttle service is offered for an extra charge of THB 1300 per vehicle (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Rollaway beds are available for THB 1200.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T
Frequently asked questions
Does Holiday Inn Resort Phuket Surin Beach, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Resort Phuket Surin Beach, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, an airport shuttle is available. The charge is THB 1300 per vehicle one-way.
What are the check-in and check-out times at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as archery. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a water slide and a 24-hour fitness centre. Holiday Inn Resort Phuket Surin Beach, an IHG Hotel also has spa services and an arcade.
Are there restaurants at or near Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there are 4 on-site restaurants, featuring international cuisine, pool views and poolside dining.
Does Holiday Inn Resort Phuket Surin Beach, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Holiday Inn Resort Phuket Surin Beach, an IHG Hotel like?
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel is a short 6-minute walk from Surin Beach and 15 minutes' walk from Bang Tao Beach.
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.6/10
Staff & service
7.2/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10 Poor
2 Dec 2024
Would not recommend
Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback.
Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels.
Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.
Monica
Monica, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2024
Cory
Cory, 4-night trip
Verified Hotels.com guest review
2/10 Poor
22 Nov 2024
DONT GO THERE
Wasn’t clean - bad bad bad service!!!
Verified traveller
8-night family trip
Verified Hotels.com guest review
2/10 Poor
17 Nov 2024
Peshtewan
Peshtewan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 Sep 2024
Paul
Paul, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Sep 2024
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Quang Vinh
Quang Vinh, 5-night family trip
Verified Expedia guest review
8/10 Very good
1 Sep 2024
Very good experience
Overall, I am satisfied.
But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Jacky
Jacky, 4-night family trip
Verified Hotels.com guest review
6/10 Good
26 Aug 2024
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
George A
George A, 1-night trip
Verified Expedia guest review
10/10 Exceptional
1 Aug 2024
Good value for money
Ravichandra
Ravichandra, 2-night trip
Verified Expedia guest review
8/10 Very good
1 Jul 2024
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Shirlyn
Shirlyn, 3-night trip
Verified Expedia guest review
10/10 Exceptional
29 Jun 2024
Sharad
Sharad, 1-night trip
Verified Expedia guest review
8/10 Very good
26 Jun 2024
Is good hotel for family that have kids
Kannika
Kannika, 2-night family trip
Verified Expedia guest review
8/10 Very good
24 Jun 2024
ahmad
ahmad, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
22 Jun 2024
Had a wonderful time very relaxing and wonderful staff
Renee
Renee, 5-night trip
Verified Expedia guest review
2/10 Poor
19 Jun 2024
We have in trouble with the air condition
Abdullah
Abdullah, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
13 Jun 2024
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
Harmony M
Harmony M, 2-night romance trip
Verified Expedia guest review
4/10 Fair
12 Jun 2024
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
Phattharaporn
Phattharaporn, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
31 May 2024
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Bharti
Bharti, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
30 Apr 2024
Noppagrow
Noppagrow, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 Apr 2024
Good hotel would stay again
This is a solid hotel with friendly staff.
However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc).
The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing.
The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also.
My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
Kathryn
Kathryn, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Mar 2024
Daniel
Daniel, 10-night trip
Verified Hotels.com guest review
4/10 Fair
12 Mar 2024
John
John, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
13 Dec 2024
Mold smell
Very strong mold smell in many locations. Moved room, staff tried to mask the smell with air freshener, slightly better in anoterh room
We opted to off the aircon and leave the balcony doors open as much as possible to get fresh air.Otherwise fantastic pool for children, the garden and general vacation feel is great. Close to the beach and Tops. The staff is kind and genuine service minded. It a pussle that the management don't regularly clean aircons and repair water damages.
Verified traveller
5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Dec 2024
Fantastiskt
Peter
Peter, 5-night trip
Verified Hotels.com guest review
6/10 Good
19 Nov 2024
Familieferie
Fint ophold, hotellet er dog lidt slidt. Dog var de så søde at opgradere os til et større rum, hvilket var dejligt med to små børn. Tæt på en dejlig strand.
Restauranten er meget dyr!! Vi betalte 600 baht for to store vand og to colaer - på stranden kunne vi spise frokost, få to vand, juice, øl og cola til samme pris (600 baht).
Godt legerum til børn og børnene elskede poolen og rutsjebanen.
God morgenmad med meget forskelligt at vælge mellem.