Located in a vibrant neighborhood, Emerald Garden International Hotel invites you to unwind with an airport shuttle, laundry facilities and 2 restaurants serving Indonesian cuisine. Unwind at the spa or take a dip in the outdoor pool and children's pool while enjoying sun loungers and umbrellas.
Reviews
7.27.2 out of 10
Good
Popular amenities
Spa
Airport transfer
Connecting rooms available
Bar
Pool
Gym
Main amenities (12)
2 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Health club
Outdoor tennis court
Sauna
Children's pool
24-hour room service
Business centre
3 meeting rooms
Airport shuttle
Terrace
Feel at home (6)
Free cots/infant beds
Children's pool
Connecting/adjoining rooms available
Private bathroom
Television
Terrace
Room options
Available filters for rooms
Showing 2 of 2 rooms
View all photos for Superior Room
Superior Room
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Shower/bath combination
Hairdryer
Private bathroom
Free bottled water
28 sq m
Sleeps 2
1 Double Bed OR 2 Single Beds
View all photos for Executive Room (Executive Deluxe)
Emerald Garden International Hotel is a great choice for a stay in Medan. Guests can be pampered with massages at the spa, and Meranti, one of 2 restaurants, serves Indonesian cuisine. Other highlights include 2 bars/lounges, an outdoor pool and a health club.
Languages
English, Indonesian
At a glance
Hotel size
158 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in time starts at noon
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
2 restaurants
2 bars/lounges
24-hour room service
Travelling with children
Children's pool
What to do
Tennis
Working away
Business centre
3 meeting rooms
Conference space (8780 square feet)
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Luggage storage
Wedding services
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Terrace
Health club
An outdoor pool
Full-service spa
Outdoor tennis court
Sauna
Accessibility
Lift
Wheelchair-accessible registration desk
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Shower/bath combination
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Free bottled water
More
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Dining
Meranti – This coffee shop specialises in Indonesian cuisine.
The Palace – This restaurant specialises in Chinese cuisine. Open daily.
Lobby Lounge – On-site lobby lounge. Open daily.
Executive Club – This buffet restaurant only serves breakfast. Open daily.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of IDR 200000 per vehicle (one way)
Children & extra beds
Rollaway beds are available for IDR 150000 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Also known as
Emerald Garden Hotel
Emerald Garden International
Emerald Garden International Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Medan
Hotel Emerald Garden
Emerald Garden Hotel Medan
Emerald Garden International Hotel Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Hotel Hotel Medan
Frequently asked questions
Does Emerald Garden International Hotel offer free cancellation for a full refund?
Yes, Emerald Garden International Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emerald Garden International Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Emerald Garden International Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emerald Garden International Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Emerald Garden International Hotel?
Yes, an airport shuttle is available. The charge is IDR 200000 per vehicle one way.
What are the check-in and check-out times at Emerald Garden International Hotel?
You can check in starting at noon. Check-out time is noon.
What is there to do at Emerald Garden International Hotel and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Emerald Garden International Hotel also has 2 bars and a sauna, as well as a health club.
Are there restaurants at or near Emerald Garden International Hotel?
Yes, there are 2 on-site restaurants, featuring Indonesian cuisine.
What's the area around Emerald Garden International Hotel like?
Emerald Garden International Hotel is located a short 18-minute walk from Grand City Hall.
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Emerald Garden International Hotel Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.0/10
Staff & service
7.2/10
Property conditions & facilities
Reviews
This review was submitted before 2018 and has not been verified.
8/10 Very good
20 Mar 2017
The room is generally clean and good.
The stay is awesome.
But the hand shower head water pressure is very low. The management should look into it.
Breakfast so so.....
Edwin
This review was submitted before 2018 and has not been verified.
8/10 Very good
7 Nov 2016
good place to stay with little defect
Jack
This review was submitted before 2018 and has not been verified.
4/10 Fair
6 Nov 2016
Kakitangan kurang mesra
Shukri
This review was submitted before 2018 and has not been verified.
6/10 Good
24 Jul 2016
improve the rooms condition and change type of foo
the food option should more especially main course and most of is chill,
even myself enter restaurant by 9.30m.
required much better chef of improved the chef food preparation.
improve the hot water condition little hot not as per expectation.
THEVATHAS
This review was submitted before 2018 and has not been verified.
6/10 Good
30 May 2016
Small Room
Reserved for executive deluxe room but iy feels like a superior standard room
aisyah
This review was submitted before 2018 and has not been verified.
8/10 Very good
20 Mar 2016
Hotelzimmer an sich entsprechen westlichen Standards dieser Klasse, also empfehlenswert. In Indonesien muss man bei 4 Sternen schonmal vorsichtig sein. Frühstück ist eher auf indonesische Küche ausgerichtet, kaum continental breakfast. Restaurant mit Raucher und Nichtraucherbereich. Komplett rauchfreie Restaurants findet man in Indonesien aber auch kaum.
Verified traveller
This review was submitted before 2018 and has not been verified.
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
9 Dec 2015
great stay at emerald garden
It was very great room. I feels so comfort over there. And also really close to the place i make an appointment.
Yunarto
This review was submitted before 2018 and has not been verified.
8/10 Very good
30 Sep 2015
Verified traveller
This review was submitted before 2018 and has not been verified.
8/10 Very good
29 Mar 2015
Good and value for money
The room and bath room is quite clean , not superb as 5 stars hotel.
Breakfast has not much variety.
WIFI in the room and hotel area is not so strong and always weak.
But overall is good, acceptable for 3-4 stars !