This is supposed to be a relaxing spa-hotel, but it is the most confrontational place I have stayed during my year traveling Europe. The majority of it stemmed over my service dog, which I annottated in the special requests box, indicating his size & breed (black lab) so that there would be no surprises. Every day there was drama. I kept to my room and didn't enjoy the pool or spa just to avoid this man. I think the man just wanted to be a bully, and he ruined my day for 3 days. I asked for an early check out because I was sick of his abuse, but he would not refund the 4th night. So I was stuck. But after I threatened to leave, he became all sickening sweet. Whatever. Do not go here unless you enjoy verbal abuse.