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The Upper Level - A Hotel Alternative

3.0 star property
City centre guesthouse within easy reach of Clematis Street

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Upper Level - A Hotel Alternative

View from property
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Interior detail
32-inch LED TV with satellite channels, TV
Front of property – evening/night

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Pet-friendly
  • Air conditioning
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free food/drink shopping service
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Cookware, dishware and utensils
  • Second bathroom
  • Premium TV channels

Room options

Suite

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Renovated in 2013
  • City view
  • Sleeps 2

View all photos for Quadruple Room

Quadruple Room | Living area | 32-inch LED TV with satellite channels, TV

Quadruple Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
  • City view
  • Sleeps 4

Deluxe Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Egyptian cotton bed sheets
  • City view
  • Sleeps 2

View all photos for Classic Room

Classic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Blackout curtains
  • City view
  • Sleeps 2

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About the area

Map
1011 N. Dixie Highway, West Palm Beach, FL, 33401

What's nearby

  • Clematis Street - 11 min walk
  • CityPlace - 19 min walk
  • Palm Beach County Convention Center - 3 min drive
  • Kravis Center For The Performing Arts - 3 min drive
  • Port of Palm Beach - 9 min drive

Getting around

  • West Palm Beach, FL (PBI-Palm Beach Intl.) - 10 min drive
  • Boca Raton, FL (BCT) - 30 min drive
  • Mangonia Park Station - 10 min drive
  • Brightline West Palm Beach Station - 16 min walk
  • West Palm Beach Station - 22 min walk

Restaurants

  • ‪Hook Fish & Chicken - ‬16 min walk
  • ‪Pescatore Ristorante - ‬8 min walk
  • ‪Elisabetta's Ristorante - ‬14 min walk
  • ‪Queen of Sheeba - ‬18 min walk
  • ‪Duffy's Sports Grill - ‬14 min walk

About this property

The Upper Level - A Hotel Alternative

When you stay at The Upper Level - A Hotel Alternative, you'll be a short five-minute drive from Clematis Street and Palm Beach County Convention Center. Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails, parasailing and scuba-diving. Also, this guest house is within a short drive of Port of Palm Beach.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time ends: anytime
  • Express check-in/out available
  • Minimum check-in age – 16
  • Check-out time is 3 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets stay for free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • On-site extended parking
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Discount at nearby fitness centre
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Segway hire/tours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Multilingual staff

Facilities

  • Terrace

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Designer toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized fridge/freezer
  • Microwave (on request)
  • Shared kitchen access
  • Stovetop
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property does not have lifts.
This property accepts credit cards.

Also known as

Upper Level Hotel Alternative West Palm Beach
Upper Level Hotel Alternative
Upper Level Alternative West Palm Beach
Upper Level Alternative
The Upper Level A Hotel Alternative
Upper Level Alternative West
The Upper Level A Alternative
The Upper Level - A Hotel Alternative Guesthouse
The Upper Level - A Hotel Alternative West Palm Beach
The Upper Level - A Hotel Alternative Guesthouse West Palm Beach

Frequently asked questions

Does The Upper Level - A Hotel Alternative offer free cancellation for a full refund?
Yes, The Upper Level - A Hotel Alternative does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Upper Level - A Hotel Alternative?
Yes, pets stay free.
Is parking offered on site at The Upper Level - A Hotel Alternative?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at The Upper Level - A Hotel Alternative?
Check-in ends: anytime. Check-out time is 3 PM. Express check-in and check-out are available.
Is there an on-site casino at The Upper Level - A Hotel Alternative?
No, this guest house doesn't have a casino, but Club Vegas Casino Arcade (7-min drive) and Lake Worth Casino Building and Beach Complex (16-min drive) are both nearby.
What is there to do at The Upper Level - A Hotel Alternative and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes game viewing, safari tours and segway hire.
Does The Upper Level - A Hotel Alternative have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The Upper Level - A Hotel Alternative like?
The Upper Level - A Hotel Alternative is in the heart of West Palm Beach, a short 11-minute walk from Clematis Street and 19 minutes' walk from CityPlace.

The Upper Level - A Hotel Alternative Reviews

Reviews

8.2

Very good

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

2/10 Poor

DO NOT STAY HERE
This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Not your typical hotel.
I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.
Verified Expedia guest review

10/10 Exceptional

the new gold standard in lodging
This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"
Verified Hotels.com guest review

10/10 Exceptional

just awesome
outstanding service and fantastic place with great comfort.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Close to Clematis Street
Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.
Verified Expedia guest review

10/10 Exceptional

Wonderful
The stay was great the staff is every nice and very helpful.I wish the bathrooms was in the rooms tho. I love that anyone can't walk in. It's very private.
Verified Hotels.com guest review

10/10 Exceptional

One Word: FANTASTIC!
I had an AMAZING time! The staff is wonderful and attentive! If you're down to trying new things like I am, you will love this place. Completely undetectable to the outside world, it's a nice place to hide out and get away. I was so pleased with my time there and I can't wait to go back!
Verified Hotels.com guest review

8/10 Very good

Better than expected
My girl friend likes this hotel. For me, it is more guest-friendly and relaxing than hotel, and cleaner than hostels.
Verified Expedia guest review

10/10 Exceptional

Thanks
It was a great stay.
Verified Hotels.com guest review

6/10 Good

surprised.
Outside front view should be shown. Place looks unsafe.
Verified Hotels.com guest review

10/10 Exceptional

Awesome solo getaway!
Had a wonderful stay at the Upper Level. The employees were super friendly and helpful. I would definitely stay again!
Verified Hotels.com guest review

10/10 Exceptional

favorite place to stay
I had the Bridge room. The only room with its own bathroom. It was extravagant! Driving up, you won't know how beautiful this place is until you get inside. It's modern, fresh, quiet and shows off its artful decorations. The hosts are fantastic and professional. They welcome you the top of the staircase whenever you come in. I felt very special
Verified Hotels.com guest review

2/10 Poor

They're homeless
If you like homeless people in the parking lot and doorway and air conditioning that does not work, then this is the place for you. This place is more half way house than hotel. Please don't go here.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Not bad!
front desk personal were great!
Verified Hotels.com guest review

10/10 Exceptional

Quaint and Friendly Stay
Not a hotel for everyone...but that is what I liked about it. Many would drive up to it, take one look at the area it is in and the unusual location, and keep on driving...that would be a mistake. If you like a quaint type place, don't mind that your room might not have a bathroom, this will probably be a most memorable experience. A friendlier staff I have never run across in all my travels. This will definitely be a place I will return to.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Great rooms - Great Price - Great Staff - OK area
The place is beautiful and clean and very comfortable. It felt like my own vacation home. The neighborhood is rough but we are from Philly so we didn't care to much about it and the people were still nice and nobody bothered us. Don't hang outside at night alone. The ceiling in our room did leak on the bed after a big rain - and we had to move. The electric outlet had a brown out if you have the blow dryer and the air conditioner on. BUT all that said everything else was wonderful and I would return there definitly. Clean friendly - beds were great - bathrooms clean and though you share it doesn't matter because everyone else staying their was clean nice people and there are so many bathrooms I never had to wait. The terrace is nice to hang out on - and the dance studio under it is very nice and brings in a nice crowd to the neighborhood for dance lessons.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Great Hotel Alternative
Great alternative to the big resort hotels in West Palm Beach. Extremely friendly and helpful staff. Quaint environment.
Verified Hotels.com guest review

8/10 Very good

Great Stay
Staff was so awesome very attentive to our every need. I would recommend this hotel to a friend bery pleasant stay. It is a different hotel experience
Verified Hotels.com guest review

8/10 Very good

Amazing
Great staff!! Great Experience!!
Verified Hotels.com guest review