Not a 5 stars at all !!!
Start with check in ... it took 4 hours , they ask me to pay extra 1000 USD because my doughter is 13 and considered to be adult !!!
At check in , the reception guy gave me a paper of check to fill it !!!! They they do nothing at all .. they ask me to leave my passport for few hours but I refused as I heard one was shouting because the lost his passport !!!
Then no body explain to me the resort and the activities at all ...
No body carried my bags , no body even show me the to my room which far a way from the reception ... they just told to look for some to show the way ... i asked two of the waiters but they said they were busy so I spend 30 minutes to find my way with myself ...
The room was soooo old furniture , bathroom is not even a 2 stars hotel , broken shower , used shampoo , no slippers or roob , 2 lights in the room were not working ... the worse thing is the bed ...... very bad and not comfortable at all , u will have backache and shoulder pain after two days , trust me ...
Housekeeping is the worse , imagine they clean the room after two days !!!! I left the room with the cleaning sign on from 7am until 2 pm ... no cleaning., the third day they clean the room but was not perfect at all ..
Activities in hotel is boaring, not funny at all ,my kids did like it all .
If u want to screw you vacation , this is will be your best choice