10/10 Exceptional
9 Jan 2017
Very good hostel
The staff was very nice and did a very efficient check-in and out. Very appreciate. What only thing can complain is, the hostel provide the information on the hotels.com page says that they dont provide the check-in service after . I called the hotels.com service to make the call to double check if they can accept check-in after the midnight. Hotels.com wasted my 20 mins- international call and told me all the 2 phone number registered is not answering. I asked for the number in case to call once I reach Tulum. But the no. apparently is not valid. Hotels.com should provide the property no. directly to client after the the reservation is confirmed or just provide that before the day. I was really upset with their customer service quality. Fortunately when I arrived the property around 1:30pm, the staff of Charlys was still there and let me check-in.
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