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HoteL cAsaiA

2.5 star property
City centre hotel within easy reach of Tulum Mayan Ruins

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for HoteL cAsaiA

Front of property
Exterior
Exterior
Standard Double Room, Private Bathroom, Ground Floor | Cots/infant beds
Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cots/infant beds

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Free parking

Main amenities (8)

  • Daily housekeeping
  • Free use of bicycles
  • Airport drop-off service
  • Terrace
  • Garden
  • Picnic area
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cots/infant beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor | Cots/infant beds

Standard Double Room, Private Bathroom, Ground Floor

Highlights

Air conditioning
LED TV
Ceiling fan
Private bathroom
Designer toiletries
Located on the ground floor
Daily housekeeping
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cots/infant beds

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Highlights

Air conditioning
LED TV
Ceiling fan
Private bathroom
Designer toiletries
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 18 min walk - 1.6 km
  • Gran Cenote - 3 min drive - 3.6 km
  • Playa Ruinas - 6 min drive - 3.2 km
  • Tulum Mayan Ruins - 6 min drive - 3.0 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 89 min drive
  • Airport drop-off service

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪La Coqueta - ‬1 min walk
  • ‪Azul Cafe - ‬4 min walk
  • ‪Tajankun Restaurante - ‬6 min walk
  • ‪Papaya Pizza & Co - ‬6 min walk

About this property

HoteL cAsaiA

HoteL cAsaiA puts you a short five-minute drive from Tulum National Park and Gran Cenote. Free self-parking is an added perk, and guests looking to stay active can experience the nearby scuba-diving and snorkelling. Other features include free bike rentals, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 9 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport drop-off (available 24 hours)*
DONE

Other information

    • Smoke-free property
    • No alcohol allowed on site

Property amenities

What to do

  • Sailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Services

  • Front desk (limited hours)
  • Luggage storage
  • Free bike hire

Facilities

  • 1 building/tower
  • Garden
  • Picnic area
  • Terrace

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

Sleep well

  • Cot/infant bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Towels

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Cash deposit: MXN 800.00 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1950 per vehicle
  • Early check-in can be arranged for an extra charge of MXN 200 (subject to availability)
  • Late checkout can be arranged for an extra charge of MXN 200 (subject to availability)

Children & extra beds

  • Cots/infant beds are available for MXN 250 per stay

Policies

This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Also known as

Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum

Frequently asked questions

Does HoteL cAsaiA offer free cancellation for a full refund?
Yes, HoteL cAsaiA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at HoteL cAsaiA?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HoteL cAsaiA?
Yes, there's free self parking.
Is an airport shuttle service offered by HoteL cAsaiA?
Yes, a shuttle from the hotel to the airport is available. The charge is MXN 1950 per vehicle.
What are the check-in and check-out times at HoteL cAsaiA?
Check-in start time: 3 PM; check-in end time: 9 PM. There's a charge of MXN 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 200 (subject to availability). Express check-in and check-out are available.
What is there to do at HoteL cAsaiA and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities such as a picnic area and a garden.
What's the area around HoteL cAsaiA like?
HoteL cAsaiA is in Tulum City Center, a short 18-minute walk from Tulum National Park and 17 minutes' walk from Cenote Calavera.

HoteL cAsaiA Reviews

Reviews

7.2

Good

8.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Poor

The room was ok but there was enough water in the bathroom
4-night family trip
Verified Travelocity guest review

10/10 Exceptional

Closest to the ruins
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.
Verified Hotels.com guest review

6/10 Good

Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
1-night trip
Verified Expedia guest review

6/10 Good

Ok place to crash.
Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

It was okay for the price, has all the necessary and good wifi.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Convenient and relaxing!
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.
Verified Hotels.com guest review

6/10 Good

Good location, not the cleanest hotel
Nice family run business close to Tulum Ruins and near Tulum Centro. The hotel its self is not the cleanest; smelly and has bed bugs. The bar next door goes on late. On the positive side the wifi is pretty solid.
Verified Hotels.com guest review

8/10 Very good

nice clean hotel, bikes included!
This is a good clean hotel, bikes included so you can cycle to most places. Very modern, the beds are really comfortable, and pillows too! There are two double beds, small table and chairs, good clean bathroom. Showers good, WiFi good. We had a ground floor front room so was quite noisy with trucks but is generally quiet between 11pm and 7am. Back rooms are probably no problem with noise. Plenty of restaurants and big supermarket next door. If you don't mind walking and cycling it's perfect.
Verified Expedia guest review

8/10 Very good

Good value for the price!
Good value for the price. Room was very clean and there were bikes the you can use for free (useful to get to the beach and the Tulum ruins). Hotel itself is on a busy road but the rooms facing the back are very quiet. Would stay again.
Verified Hotels.com guest review

6/10 Good

Choose your room carefully.
Room very nice for the price and staff very friendly and helpful, but the noise from the road meant a sleepless first night. We asked for a quieter room for the next night and found upstairs rooms are much better...smaller Windows so less noise.
Verified Hotels.com guest review

8/10 Very good

Rough around the edges but a nice inside!!
The hotel itself was quite difficult to find purely because we were on foot following Google maps and the hotel was no where near where it said it was according to Google! After much walking around and asking the local policeman on his bike we found it on the main road to Coba which was actually very very easy to spot!! The hotel was located in what can only be described as a building site, lots of rubble and concrete everywhere and bars all over the windows, admittedly I thought what had we gotten ourselves in for but in fact I was pleasantly surprised. The room was very cheap, we stayed one night in number 1, it was big, had 2 comfortable double beds, an extra chair and table and a big bathroom with hot water and a nice shower, the air con worked no problem admittedly we couldn't get the tele to work but it didn't matter. Lots of locks on the door so it felt very safe. Out the back was a concrete yard but there were a few sun loungers out there and it got the afternoon sun so as long as you're not fussed on picturesque surroundings it was a nice place to sit with the lizards and work on your tan. The hotel offered free bike rental and was about a 10 minute walk to the main shops, bars and restaurants and around 20 minutes to the ADO Centro. All in all for a budget hotel I would have no qualms in suggesting this hotel as a place to rest your head at night.
Verified Hotels.com guest review

4/10 Fair

Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Buen lugar en tulum
Los cuartos están limpios y la relación precio beneficio está excelente
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
4-night trip
Verified Ebookers guest review

2/10 Poor

Hotel para dormir 1 noche.
La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Maria, 1-night trip
Verified Expedia guest review

8/10 Very good

muy bien ubicado y agradable precio accsesible personal amable
1-night trip
Verified Expedia guest review

8/10 Very good

Es un hotel bien ubicado y el precio accsesible y limpio
carlos, 1-night trip
Verified Expedia guest review

8/10 Very good

Barato y cómodo
El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Jonny, 1-night trip
Verified Expedia guest review

8/10 Very good

スタッフが優しい。
一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
ap , 1-night trip
Verified Expedia guest review

4/10 Fair

Attenzione a questo hotel!
Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Daen, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Solo una noche
Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
leonardo, 1-night trip
Verified Expedia guest review

2/10 Poor

Pesimo
Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
2-night trip
Verified Expedia guest review

6/10 Good

Mejorable con más humildad
No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
t15, 4-night trip
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Hotel comodo.
Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.
Verified Expedia guest review