4/10 Lumayan
5 Apr 2025
Money before service
I use to stay at this place and has rated it top all the time, service were normal on top but things has changed.
As a VIP customer I will upon arrival receive a bottle of wine, as a compulsory gift. I forgot it but the hotel check in review reminded me. I looked around in the room but did only see one small bottle red wine on the kitchen table and one white in the fridge. To be sure I would to the hotel, who wrote back it was on the counter or in the fridge. Nothing about what kind it was.
After two days I opened the red wine, which was undrinkable.
At check out I was asked any use of minibar, which I answered no but that I took the wine as instructed by the message from the hotel.
I was clearly told, it was not that bottle, it should be white wine and a special one indeed. I had to pay for the one opened and then I could get the compulsory white wine bottle with me, which I declined as I was leaving.
This behaviour leaves me with a bitter taste and I will not recommend the MAS apartment hotel to others, as I normally have done over the last three years.
It was more important to get the price for the small bottle of wine that to give the customer service they were writing to me to have.
Brian
Brian, perjalanan bisnis 3 malam
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