6/10
Objectively, the hotel is fine and though the communal areas are a little dated, the rooms are modern and mostly clean, and the staff are all friendly and helpful. For the price and location, was not a million miles from other similar resorts.
However, the Hotels.com information was inaccurate and misleading on some room types. Majority of imagery + info refer to / show elements only available in premium rooms / the villas, whereas the majority of rooms don’t have these features and are more basic - e.g. I booked a Deluxe Room on the basis of the information listing of a King Bed and having a bath tub. On check in, it was a twin bed, no bath and no furniture on the balcony (and the wifi was poor). The staff were able to help me change rooms to what I’d been expecting, which was then more like the large, spacious room with a tub + furniture in the listing.
Other issues I might have otherwise overlooked, but due to the room issues just meant I was disappointed and wouldn’t come back: food was only OK, was nice being able to see the sea and Singapore views, but construction looks messy and was noisy at times, as was the party resort across the water. Rooms appeared clean, but I did unfortunately see a couple of bugs/insects in bed the last night of my stay.
Lauren
Perjalanan 2 malam