6/10 Bagus
22 Apr 2025
Unwelcoming and poor hospitality.
The room was as advertised and the property is beautiful. The service was unfriendly and I felt very unwelcome. It’s a real shame, as I feel the property is so lovely and it could have been so wonderful if we had not felt so dismissed and looked down on.
The check in person was being dismissive of the person in front of us, checked us in with absolutely no information.
The restaurant people sat us in an empty restaurant and then tried to sit a group of five at the table right next to us, without a word. That experience improved enough that we did come back for dinner.
We returned for dinner to a very poor experience. The server was rude, no mention was made of the birthday we were celebrating although I did inform them when I made the reservation, and we were treated to the presence of a real VIP to the restaurant, which showed us very well how little they cared for our business.
You can have the prettiest buildings in the business but the hospitality industry does, in fact, need hospitality! Take your staff down to the fairmont and have them see how to behave.
Katie
Katie, perjalanan 3 malam
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