In the heart of Frankfurt, Hotel Am Zoo offers a vibrant retreat with a cozy bar and charming terrace. Unwind with in-room WiFi, plan your day over buffet breakfast or enjoy the helpful staff's expert knowledge.
At Hotel Am Zoo, you'll be a short five-minute drive from Römerberg and Frankfurt Christmas Market. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. Also, Frankfurt Trade Fair and Alte Oper are within a short drive. The helpful staff and location get great marks from fellow travellers. The property is only a short walk from public transportation: Zoo U-Bahn and Zoo Tram Stop are steps away.
At a glance
DONE
Hotel size
70 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age – 16
Check-out time is 11:00 AM
DONE
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 16
DONE
Pets
Pets allowed*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site self-parking (EUR 14 per night; includes in/out privileges)
Wheelchair-accessible parking on site
On-site parking is limited
Height restrictions apply for on-site parking
On-site parking includes off-street options
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Bar/lounge
Services
Front desk (limited hours)
Tour/ticket assistance
Laundry facilities
Free newspapers in reception
Luggage storage
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Room amenities
Be entertained
32-inch flat-screen TV
Satellite TV channels
Home comfort
Heating
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
High chair
More
Daily housekeeping
In-room safe
Here's the breakdown, no surprises
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 12 per person
Children & extra beds
Rollaway beds are available for EUR 25.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 15 per pet, per day
Parking
Self-parking costs EUR 14 per night with in/out privileges
Parking height restrictions apply
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.
Also known as
Hotel Am Zoo Frankfurt
Hotel Am Zoo
Am Zoo Frankfurt
Am Zoo
Hotel Am Zoo Hotel
Hotel Am Zoo Frankfurt
Hotel Am Zoo Hotel Frankfurt
Frequently asked questions
Does Hotel Am Zoo offer free cancellation for a full refund?
Yes, Hotel Am Zoo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Am Zoo?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Am Zoo?
Yes. Self-parking costs EUR 14 per night. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Am Zoo?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM.
Is there an on-site casino at Hotel Am Zoo?
No, this hotel doesn't have a casino, but Casino Bad Homburg (18-min drive) is nearby.
What's the area around Hotel Am Zoo like?
Hotel Am Zoo is in Ostend, a short 1-minute walk from Zoo U-Bahn and 17 minutes' walk from Römerberg. Travellers say that the hotel is in a great location.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Hotel Am Zoo Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
7.2/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Location
Service staff
Breakfast
Value
Lobby
Restaurant
Shower
Airport
Building
Reviews
10/10 Exceptional
29 May 2024
The location of the hotel is very convenient, only 15min walking from the city center. The room was super clean and the staff very friendly.
Maud
Maud, 2-night trip
8/10 Very good
16 Dec 2024
Basic accommodations, small rooms. U-Bahn and tram right outside in the plaza, very convenient. Many restaurants and cafes within a couple of blocks. Rewe up the street for groceries.
Richard
Richard, 5-night trip
10/10 Exceptional
16 Apr 2024
Great little hotel, perfect for a family wishing to visit the zoo and Frankfurt in general, Pizza Hut near by, one stop from the city centre on the U Bahn
Stephen
Stephen, 3-night trip
8/10 Very good
10 Jul 2024
Nice people, minimalist accomodations. Easy to find (near Zoo)
Paul
Paul, 3-night trip
6/10 Good
6 Jul 2022
Great area, old but acceptable hotel but no ac. Great breakfast and front desk was very helpful.
William
William, 2-night trip
10/10 Exceptional
30 Jan 2024
Good size room perfect for a single traveler, room was clean and in good condition. Tram line passes right by that goes to the city center, very convenient.
Joseph
10/10 Exceptional
20 Jul 2023
Great value for the price!
Nice hotel at an great location! Friendly dude at the reception and the parking felt safe and easy to reach. Great value for money!
Axel
Axel, 2-night trip
6/10 Good
15 Nov 2024
It was good
Erskine Garry
Erskine Garry, 1-night trip
8/10 Very good
17 Sept 2024
Great staff. Ideal location to access the messefrankfurt by train.
Very 80’s vibe but clean. Price rather stiff for the facilities but automechanika….
Verified traveller
5-night trip
10/10 Exceptional
22 Aug 2023
Hotel am Zoo
Very good
Verified traveller
1-night trip
10/10 Exceptional
12 Apr 2023
Alles Top
Very friendly, room was beautiful. Absolutely no complaints. Would definitely book again. We had a wonderful stay
Verified traveller
1-night trip
6/10 Good
21 Nov 2024
Room was to small and overpriced during my stay because of the conference in Frankfurt
Pinhas
Pinhas, 1-night trip
6/10 Good
6 Jul 2022
Property is older but nice and clean. No ac but breakfast was great.
William
William, 2-night trip
6/10 Good
28 Nov 2024
Bed to hard, pillow like straw, no window closures, shower only handheld in too small area, ok for 1-2 nites but I canceled my next trip for 10 nites
stephanie
stephanie, 3-night trip
10/10 Exceptional
31 Dec 2024
Only very bad was ,I paid 3nights ,by my own mistake .but ,even this one day I had about 4 contacts with the room service . I was not able to explain the Situation . Best of all, the Lady of the reception wanted me to come down ,maybe for more and more explanation
....but ,I love this place . Think I will visit again
Gesine
Gesine, 2-night trip
8/10 Very good
1 Oct 2024
The hotel was very conveniently located as far as walking the city.
Desk staff was very accommodating, as our check in was 3 pm but our flight arrived at 7:45 am, and they let us store our luggage until check-in. They even offered check in as early as 1 pm. Desk staff also offered recommendations of things to do in the period of time between arrival and check in.
The hotel is not fancy, but very comfortable, safe, and provided all amenities we needed.
The only negative is that I booked the hotel specifically because of having an on-site restaurant/bar, but the restaurant/bar was closed during our visit.
Sarah
Sarah, 1-night trip
8/10 Very good
12 Aug 2023
The hotel could do with some fresh furnishings and paints and such. But it’s clean, safe, perfectly located and (at leat for my stay) extremely cheap. Value for money a 10. Just don’t expect a luxury suite.
Jan
Jan, 1-night trip
10/10 Exceptional
17 Feb 2024
All
Tetiana
Tetiana, 3-night trip
4/10 Fair
30 Apr 2023
Room was located above street. People talking and milling around until 2:00 am. Shade was broken and there was a street light outside our room. Was centrally located Best ammenity
Gary
Gary, 2-night trip
4/10 Fair
14 May 2024
Elevator not working, lumpy bed, hairs in shower.
Oleg
Oleg, 1-night trip
4/10 Fair
3 Oct 2023
The hotel was located in nice area and transport was convenient, walking distance from attractions.
However the bed sheets and towels were not clean, I asked them to change them. TV was not working.
Cleaners were helpful.
Monia
Monia, 3-night trip
8/10 Very good
4 Jun 2023
Good accomodation for my purpose (attending a seminar for a couple of days nearby). It's great that the zoo and many good restaurants are so close by. The staff was very friendly and helpful. Only complaint I would have is that the water in the shower didn't go away easily and that it's a curtain rather than glass (curtain was partially not hanging properly and let the water through. I've raised that point at the reception and they were going to look into it. I didn't try the breakfast, as I bought what I needed for the day in the small bakery at Friedberger Anlage (which is really good!)
Ann-Kathrin
Ann-Kathrin, 5-night trip
10/10 Exceptional
9 Jun 2024
Before leaving this review I read a few of the negative reviews of others. Some had decent things to say and some were just rude and expecting 5 star treatment in a 3 star place. This is a no frills hotel. You get what you pay for. Nothing fancy. And that is okay!! These hotels rooms are basic not for hanging out in all day. There are lots of things to do around the hotel so go explore!! Hotel am zoo is in a very convenient location. Close to coffee shops and bakeries and a good diverse selection of restaurants. Also, Our hotel room was clean and simply put together, it feels very safe here. Also the train station is just steps away from the hotel.
The staff at the front desk are very kind and courteous. They were extremely helpful to me when I was trying to figure out the train system and by a ticket to Aachen. I butchered many German words (my pronunciation is horrible) but they were very patient with me and figured out what I needed.
If you are looking for just a place to stay so you can explore the city then Hotel am zoo is a great option. Definitely recommend for the traveler needing a no frills but affordable, safe, quiet and clean place. 🤗
Theresa
Theresa, 6-night trip
8/10 Very good
24 Jul 2025
Fint til prisen
Meget nem adgang til offentlig transport og generelt et meget fint hotel til prisen. Der var dog lidt pletter på sengetøjet. Overordnet et helt acceptabelt hotel i den prisklasse.