Staff were lovely and the hotel, rooms, beds, everything inside, very clean. Breakfast was good and there were lots of options. It's not the most upscale neighbourhood and being very close to Reeperbahn, there are some people living on the street. They are not aggressive and I never felt unsafe, even very late and walking alone (female). Plenty of drunk party people around as it's that kind of neighbourhood. Close to the S Bahn, so very easy to get around.