4/10 Lumayan
2 Januari 2025
Musty smelling, uncomfortable, lack of breakfast
We went to Savannah for a 3 day family getaway during the holiday break. We picked the hotel because of the 1 bedroom option. Upon arriving to our room, it smelled like musty, old carpet and it felt like there was no air circulation. The sofa bed was a joke with a thin worn-out mattress. I reached out to guest services to ask to change rooms for two queen beds, but I was informed that they only had king suites with sofa beds. The next night, I reached out to ask about canceling the remaining two nights due to discomfort. We were told no refunds. We went out to buy a blow up mattress for our kids. The third day, after the continued musty smell, I asked for a different room and was granted one after explaining that we were being blasted by a Marijuana smell. The new room had two pillows for 5 people, so I asked for three more pillows so that my kids could have pillows. I was informed that the hotel had no pillows left. The uncomfortable beds, musty smells, dirty feeling rooms, and lack of enough breakfast foods for the hotel guests was completely unacceptable for a $300 a night Marriott hotel. Not only will we never stay there again, we will make sure that friends and family stay elsewhere.
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