20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 5 min walk
Playa del Carmen Main Beach - 9 min walk
Playa del Carmen Maritime Terminal - 11 min walk
Mamitas Beach - 15 min walk
Playacar Golf Club - 5 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
Restaurants
Logia Café - 2 min walk
Vips - 1 min walk
Babe’s Noddle & Bar New Location - 6 min walk
Cafe Andrade - 1 min walk
Comet 984 - 50's Diner - 2 min walk
About this property
Hotel Nautilus
When you stay at Hotel Nautilus, you'll be in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. Also, Playa del Carmen Maritime Terminal and Mamitas Beach are within a 15-minute walk.
Languages
English, Spanish
At a glance
Hotel size
25 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
On-site parking is limited (max. 5 spaces per unit)
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
What to do
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
1 building/tower
Built in 1999
Safe-deposit box at front desk
Terrace
An outdoor pool
Accessibility
Front entrance ramp
Smooth flooring in public areas
Hardwood flooring in public areas
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Soap and shampoo
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 9 AM to 8:30 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen
Frequently asked questions
Does Hotel Nautilus offer free cancellation for a full refund?
Yes, Hotel Nautilus does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Nautilus?
Yes, there's an outdoor pool. Guests have pool access from 9 AM to 8:30 PM.
Are pets allowed at Hotel Nautilus?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Nautilus?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Nautilus?
Check-in start time: 3 PM; check-in end time: 9:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hotel Nautilus?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.
What is there to do at Hotel Nautilus and nearby?
Hotel Nautilus has an outdoor pool.
What's the area around Hotel Nautilus like?
Hotel Nautilus is in Downtown Playa del Carmen, a short 5-minute walk from Quinta Avenida and 9 minutes' walk from Playa del Carmen Main Beach.
Hotel Nautilus Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
7.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
3 Jul 2024
Great property very affordable & staff was exceptional.
Olga
Olga, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
2 Jul 2024
Olga
Olga, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 May 2024
Michael Thomas
Michael Thomas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
7 Apr 2024
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Veritas Ruiz
Veritas Ruiz, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Dec 2023
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Jesus
Jesus, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 Nov 2023
Hotel is pretty central, friendly helpful staff.
Richard
Richard, 1-night romance trip
Verified Expedia guest review
6/10 Good
5 Mar 2023
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Roger
Roger, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 Mar 2023
Matthew
Matthew, 2-night trip
Verified Hotels.com guest review
8/10 Very good
4 Sep 2021
Sandra
Sandra, 3-night trip
Verified Expedia guest review
10/10 Exceptional
28 Aug 2021
Rafael
Rafael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Apr 2021
Carlos Alberto
Carlos Alberto, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
8 Dec 2019
Away from the most touristy part of town..no elevator or breakfast
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
7 Nov 2019
AC didn't work in my room. Staff was told but it wasn't fixed.
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
25 Mar 2019
Verified traveller
1-night trip
Verified Expedia guest review
2/10 Poor
13 Mar 2019
The only thing good, is that the hotel is located in a good spot. Parking sucked, we ended up parking blocks away from the location. We did not have a blanket, we asked and they said they had none. We had only 2 pillows. The room was so basic nothing on the walls. It looks nothing like the photo shown here. It was white walls on a concrete - not kidding - bed with a simple mattress on it. Would not stay here again.
Verified traveller
2-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Jan 2019
Good location
Good staff
Good conditions
Clean everything
Verified traveller
5-night family trip
Verified Expedia guest review
8/10 Very good
3 Apr 2018
Good for Family of Five
We are a family of five with kids age 9 to 15. We were able to book a room with one queen and two full beds (their description says twin I think). With three kids, it was essential to have a room like this and the size of the room and the number of beds made this stay more comfortable. The hotel is two blocks from the main strip (5th Ave.) which was close enough but far enough to be quiet. Staff were friendly and helpul. The room had a/c and a fan which was nice but the cool air didn't seem to reach a section of the room in the "L" shape and our girls said it was too warm on their side while I was cold under the a/c. Other than a free floating table under the tv, the room is pretty spare. A desk and chair or a table with two chairs is really needed when you have this many people in one room. Aside from one towel rack in the shower, there was no place to hang bath and beach towels and bathing suits - this is a beach town! There is plenty of room for additional furniture. WiFi is available and worked ok but slow. Pool is small as they all are but great for kids to cool off in and it was right outside our room so could keep an eye on the youngest. No breakfast included. Parking is usually available. We're close to the Walmart! No refrigerator (but that seems pretty standard - it would be nice).
Verified traveller
Verified Hotels.com guest review
6/10 Good
21 Mar 2018
The hotel it self was good. It didnt have a fridge which was a bummer and there was a dog that kept us up all night that lived right behind the hotel, so we had to switch hotels.
Verified traveller
7-night trip
Verified Expedia guest review
4/10 Fair
5 Mar 2018
Misleading Hotel
The pool is tiny, the beds uncomfortable and the staff is rude. Our sheets were never changed and the trash was not emptied despite them "cleaning" every day.
Verified traveller
4-night trip
Verified Expedia guest review
10/10 Exceptional
12 Feb 2018
Ivonne
Ivonne, 3-night business trip
Verified Hotels.com guest review
6/10 Good
31 Dec 2017
+great location and staff - no wifi bad beds
The location was much better than the 5th ave hotels I've been to because it takes you slightly away from the chaos of 5th ave and puts you closer to great restaurants, the city square, and a Walmart.
The lack of wifi for my week trip has more or less cemented the three star review. While the router can connect the internet itself was unavailable. The restaurants around the hotel connect fine so this definitely seems like something they need to work out with their ISP.
The beds are pretty stiff which would be OK if they didn't also have plastic bed covers making them a bit too uncomfortable.
Verified traveller
6-night trip
Verified Expedia guest review
8/10 Very good
23 Aug 2017
Close to the beach (only a few blocks away walking). Close to restaurants.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
22 Feb 2017
The from desk staff were very helpful and kind.
This is a very nice clean safe hotel. Many of the guests appeared to be Mexicans, some North Americans and quite quiet. Small pool.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
19 Feb 2017
Clean, comfortable and close to town.
Hotel Nautilus was a great 1 night stay for us in Playa. the room was extremely clean and comfortable and just a few minutes walk to the main part of town and the beach. The pool area was a bit tight and not too inviting. Staff were helpful and let us leave our baggage until our room was ready.
Kathy
Verified Orbitz guest review
10/10 Exceptional
17 Jan 2017
Convenient for walking around Playa but affordable