When you stay at Orchid House Tulum Jungle, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. A beach bar, a hot tub and a snack bar/deli are other highlights. The room service and helpful staff get good marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
10 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking is limited
Free off-site parking within 10 ft
Street parking available
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
Restaurant
Bar/lounge
Beach bar
Poolside bar
Room service (limited hours)
Snack bar/deli
What to do
Private beach access
Free beach club nearby
Snorkelling nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Bike hire
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Spa services
Hot tub
Accessibility
Lowered plug sockets in bathroom
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Iron/ironing board (on request)
Window screens
Sleep well
Down duvet
Bed sheets provided
Freshen up
Rainfall shower heads
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Freezer
Blender
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 for adults and USD 25 for children
Airport shuttle service is offered for an extra charge of USD 240 per vehicle (return. Maximum occupancy 4)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Orchid House Tulum Hotel
Orchid House Tulum
Orchid House Tulum Jungle Hotel
Orchid House Tulum Jungle Tulum
Orchid House Tulum Jungle Hotel Tulum
Frequently asked questions
Does Orchid House Tulum Jungle offer free cancellation for a full refund?
Yes, Orchid House Tulum Jungle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Orchid House Tulum Jungle?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Orchid House Tulum Jungle?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Orchid House Tulum Jungle?
Yes, an airport shuttle is available. The charge is USD 240 per vehicle return.
What are the check-in and check-out times at Orchid House Tulum Jungle?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Orchid House Tulum Jungle and nearby?
Have fun during the warmer months with activities nearby such as snorkelling. Relax in the hot tub or enjoy the use of other amenities, which include spa services and a picnic area. Orchid House Tulum Jungle also has a garden.
Are there restaurants at or near Orchid House Tulum Jungle?
Yes, there's an on-site restaurant.
What's the area around Orchid House Tulum Jungle like?
Orchid House Tulum Jungle is a short 15-minute walk from Tulum National Park and 15 minutes' walk from Hunab Lifestyle Center.
Orchid House Tulum Jungle Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
8/10 Very good
13 Nov 2024
Aleksandra
Aleksandra, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Sep 2024
Very nice place
Cassandra
Cassandra, 4-night trip
Verified Expedia guest review
8/10 Very good
20 Aug 2024
The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Jesus
Jesus, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back
raul
raul, 1-night family trip
Verified Expedia guest review
2/10 Poor
31 Jul 2024
I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.
Christopher
Christopher, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
18 Jul 2024
Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!
Kenny
Kenny, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Jul 2024
This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.
Jackie
Jackie, 4-night romance trip
Verified Expedia guest review
8/10 Very good
8 Jul 2024
The stay was fine
Shruti
Shruti, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 Jul 2024
Amazing experience
Brenda
Brenda, 2-night trip
Verified Expedia guest review
10/10 Exceptional
3 Jul 2024
The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!
Jasmine
Jasmine, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Jun 2024
We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!
Rachel
Rachel, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
18 Jun 2024
Quiet and peaceful
Mauro
Mauro, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 Jun 2024
Tania
Tania, 4-night trip
Verified Expedia guest review
8/10 Very good
3 Jun 2024
Too far from beaches. Taxi service in area too expensive.
Francine
Francine, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 Jun 2024
Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !
Marie-Christine
Marie-Christine, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 Jun 2024
Loved Tulum
Francisco
Francisco, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 May 2024
Merith
Merith, 5-night trip
Verified Expedia guest review
8/10 Very good
30 May 2024
Xochitl
Xochitl, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 May 2024
Clean, friendly staff, beautiful!
Cindy
Cindy, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 May 2024
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Paul
Paul, 1-night romance trip
Verified Expedia guest review
8/10 Very good
13 May 2024
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Ayleen
Ayleen, 5-night trip
Verified Expedia guest review
8/10 Very good
10 May 2024
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Shaneureka
Shaneureka, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
4 May 2024
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Erika
Erika, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
2 May 2024
Nicole
Nicole, 6-night trip
Verified Expedia guest review
10/10 Exceptional
25 Apr 2024
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!