8/10 Sangat Baik
13 Januari 2025
Customer service
The hotel was clean and nice! Check in was easy and smooth. But my issue was the front desk employees they were not very nice. Upon check in he pretty much took the info he needed from me and said "breakfast is over there from 7:30-10am, parking is over there, and pool is open from 6-10pm." Gave me the room key and parking ticket to get into garage. He didn't tell me the room number or how to go about parking. I asked him the room number and it was a good thing I did. Because what was written down looked like a 9 but it was a 5. After a few attempts because we were confused we figured out parking and where to go and how to use the parking pass. When i checked out the lady upfront was talking to the other employee and kind of looked annoyed that I walked up. I told her that i was checking out and tried to give her the room keys (I didnt know there was a box that we could put them in.) She looked at me and pointed to the box and said "You put them in there." I could tell she was annoyed because I didnt know. Breakfast was the same thing the past 2 days and honestly it could use some work. But we enjoyed our stay.
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