6/10 Bagus
19 November 2024
Good, and bad…
Very important to me is cleanliness and comfort, of which I rated highly. The room was extremely clean, and the room very comfortable. The air conditioning wasn’t working right, but quite often it’s not reported to the front desk, which we did.
There were a couple things that concerned me about this hotel. The first morning we got up, we heard a transformer blow. When we went to leave our room, the elevator was broke. It was still broke when we left three days later. This is unacceptable. There were people in the breakfast room that obviously had mobility issues. And anyone checking out had to carry their suitcases down the stairs, three flights in our case. And we never saw any hotel staff helping.
My other concern was the breakfast room and morning desk staff. The food in the breakfast room was fine, if it wasn’t out. There were multiple items out by 8 am. If you could find the breakfast room attendant, she very grumpily would get an item from the back. This happened every day. And how about coffee running out!!! This is not supposed to happen!!! And she would grump at you if you asked! Multiple times I had to go retrieve her from the front desk, where she and many hotel staff were visiting, and eating food from the breakfast room! This needs to be corrected!!! Very poor service.
John
John, perjalanan 4 malam
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