Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt Visitor Center - 1 min walk - 0.1 km
Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
Zermatt-Furi Gondola - 15 min walk - 1.3 km
Sunnegga Ski Resort - 20 min drive - 5.1 km
Getting around
Sion (SIR) - 106 min drive
Zermatt Gornergratbahn Station - 1 min walk
Zermatt (QZB-Zermatt Train Station) - 1 min walk
Zermatt Station - 2 min walk
Restaurants
McDonald's - 2 min walk
Golden India - 1 min walk
Bäckerei-Konditorei-, Tea-Room Hörnli - 3 min walk
Le Petit Royal - 2 min walk
Fuchs - 4 min walk
About this property
SCHLOSS Zermatt - Active & CBD Spa Hotel
SCHLOSS Zermatt - Active & CBD Spa Hotel offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, body wraps or facials. Other highlights include an indoor pool, a bar/lounge and a fitness centre.
Languages
English, French, German
At a glance
Hotel size
4 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total)*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Travelling with children
Childcare in room (surcharge)
What to do
Helicopter/aeroplane tours
Pool table
Bike rentals nearby
Hiking/biking trails nearby
Cross-country skiing nearby
Snowboarding nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Ski storage
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
Fitness centre
An indoor pool
Arcade/games room
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Lockers available
Accessibility
Hardwood flooring in room
Room amenities
Be entertained
70-cm flat-screen TV
Cable TV channels
Home comfort
Heating (climate-controlled)
Minibar
Espresso maker
Electric kettle
Dressing gowns and slippers
Children's dressing gowns and children's slippers
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Heated floors
Freshen up
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
In-room safe
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Children & extra beds
In-room babysitting is available for an extra charge
Pets
Pets are allowed for an extra charge of CHF 20 per pet, per night
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
SchlossHouse
Schloss Zermatt Active & Cbd
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel
SCHLOSS Zermatt - Active & CBD Spa Hotel Zermatt
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel Zermatt
Frequently asked questions
Does SCHLOSS Zermatt - Active & CBD Spa Hotel offer free cancellation for a full refund?
Yes, SCHLOSS Zermatt - Active & CBD Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at SCHLOSS Zermatt - Active & CBD Spa Hotel?
Yes, there's an indoor pool.
Are pets allowed at SCHLOSS Zermatt - Active & CBD Spa Hotel?
Yes, dogs are welcome, with a limit of 1 total. There's a charge of CHF 20 per pet, per night. Food and water bowls are available.
Is parking offered on site at SCHLOSS Zermatt - Active & CBD Spa Hotel?
Sorry, there's no on-site parking at SCHLOSS Zermatt - Active & CBD Spa Hotel.
What are the check-in and check-out times at SCHLOSS Zermatt - Active & CBD Spa Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM. Contactless social distancing is available.
What is there to do at SCHLOSS Zermatt - Active & CBD Spa Hotel and nearby?
During the winter, enjoy nearby recreation such as ice skating and cross-country skiing, and return when the snow melts for cycling and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SCHLOSS Zermatt - Active & CBD Spa Hotel also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near SCHLOSS Zermatt - Active & CBD Spa Hotel?
Yes, there's an on-site restaurant.
What's the area around SCHLOSS Zermatt - Active & CBD Spa Hotel like?
SCHLOSS Zermatt - Active & CBD Spa Hotel is a short 1-minute walk from Zermatt Gornergratbahn Station and 6 minutes' walk from Zermatt–Sunnegga Funicular.
SCHLOSS Zermatt - Active & CBD Spa Hotel Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
10/10
Staff & service
10/10
Amenities
10/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
14 Dec 2024
Kyle
Kyle, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Dec 2024
Awesome stay!
Our stay was magnificent! Very close to downtown and the staff is very friendly and helpful!
Tammy
Tammy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Dec 2024
Sue and Mike Schloss CBD Zermatt
Excellent service, very friendly, shout to Chris, Stefan, and all staff were lovely. Received a complimentary upgrade to a fabulous Matterhorn view room. Room was perfect. Breakfast had variety and super fresh. My husband had a massage at the CBD Spa and said it was amazing. Highly recommend this hotel.
Susan
Susan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
We loved our stay here, perfect location, so close to the train station but we weren’t there to ski so might be a different walk to the cable cars if you’re carrying.
The hotel is fab, great pool and spa area, breakfast was lovely and by far the most comfortable room of our whole trip, the team were lovely too
Lorna
Lorna, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 Oct 2024
Ivette
Ivette, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Oct 2024
Malcolm
Malcolm, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Oct 2024
Guy
Guy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sep 2024
Hotel staff are very friendly and service oriented to make the stay pleasant. Food is excellent, the spa & amenities are spectacular. I would definitely make this a stop during holiday travel.
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
First class and I would stay there again. Many thanks!!!!
Hernani
Hernani, 3-night trip
Verified Expedia guest review
10/10 Exceptional
26 Sep 2024
Great location. Amazing team, comfortable beds, the BEST hospitality. I left my purse with my passport, bank card and all of my cash for the trip in Play room of the hotel over night. Got everything back in the morning by house keeping staff who took it to receptionist. So glad we stayed at SCHLOSS Zermat.
Hathairatt
Hathairatt, 2-night trip
Verified Expedia guest review
10/10 Exceptional
24 Sep 2024
This property was the highlight of our trip! It was conveniently close to the train station and the staff was amazing! From the initial check in process, it was an amazing experience. This was one of my favorite hotels that I've ever stayed in.
Eric
Eric, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
Great location. Very friendly staff
Brian
Brian, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
Vishram
Vishram, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
I can’t say enough about this hotel. The location was absolutely perfect! Our room was top notch in every way. We had a wonderful view of the Matterhorn from our room and balcony! The staff were extremely friendly and helpful. You can not go wrong with choosing this hotel!!!
Laura
Laura, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
Great place to stay
It was a very nice place to stay. They staff was very friendly and helpful. They had a nice gym there. It was very close to the train station. Maybe next time I would get a room with a view of the Matterhorn
James
James, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sep 2024
Beautiful hotel with an elegant and tranquil vibe. The staff all very kind and special shout out to Chris who helped us navigate around Zermatt from beginning to end. If you’re visiting Vermont, I highly recommend staying at the SCHLOSS hotel
Thalia
Thalia, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 Sep 2024
Beautiful property that is perfectly situated near the train station and Gornergrat.
Alexandra
Alexandra, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Sep 2024
Zermatt
Awesome
Susan
Susan, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Sep 2024
Excellent facility & service
We had a great experience staying here. The staff were extremely courteous and very helpful. Thanks to Lea, who went out of the way to get us a last minute restaurant reservation. Overall would love to come back here again.
ramesh
ramesh, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Sep 2024
Jeffrey
Jeffrey, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Sep 2024
Great spa ( naked) great location very nice breakfast only drawback was no air conditioner. Brought me a fan which really helped. It was quite warm when we were there, so maybe they don’t need it most of the time. Very nice people.
James
James, 2-night romance trip
Verified Expedia guest review
8/10 Very good
28 Aug 2024
Expensive
Upon check in I was told I would have to pay extra because my children were older than they thought (13, 13, 17). They wanted to charge for a rollaway bed when I knew I indicated all correct ages of my kids when I booked on Hotels.com. We were already paying nearly $800 for one night. They ultimately waived the charge but it was an uncomfortable conversation. A beautiful hotel - but we ended up staying for 15 hours and enjoyed few benefits.
Antoinette
Antoinette, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
25 Aug 2024
Very nice Spa. Everything was perfect!
Mel
Mel, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
25 Aug 2024
Absolute gem of a hotel! Incredible value for money.
Service: A+
The service is friendly & warm and you can tell that the staff really cares about the property. Kika at the front desk welcomed us, showed us our room & even made great suggestions for dinner (Zermatt Kitchen).
Amenities: A+
We had the entire spa area to ourselves on a Saturday - 12pm onwards, with a few people joining after an hour or so. All very respectful & polite. Yes, the spa is nude & mixed male / female. BUT --> There are towels & thin fabrics provided to fully cover yourself. I am a bit conservative & shy, but did not feel uncomfortable at all. I say Go for it! Because the spa amenities really are top notch. You will be wow'ed.
Cleanliness: A+
The cleaning staff works so, so hard. Hats off to you guys!
Location: A+
Right near the train station. A 15 minute walk to the gondolas up for hikes. Restaurants everywhere. Casa Mia right next store is also lovely.
We stayed at the height of hiking season (mid-late August). Will definitely stay here again. The management & team should be proud.