The hotel itself is very beautiful, with pleasant and well-maintained facilities. However, the service from the staff left much to be desired. From the moment I arrived with several suitcases, no one offered to help me, and the attitude at the front desk was quite cold. Throughout my stay, I felt a distant and unwelcoming treatment, which was very disappointing. I hadn’t been back to my country in many years, and it was really sad to return and feel so poorly received. I believe customer service should be a priority, especially in a hotel of this category.