I arrived after a long day of travel, expecting a smooth check-in, but I was left waiting in line for nearly [insert time]. There seemed to be a lack of organization, and the staff, though polite, appeared overwhelmed.
For a hotel of this caliber, I would have expected a more efficient process, especially given how important first impressions are. Once I finally got my room, everything was fine, but the slow check-in really started my stay on the wrong foot.
I hope management can streamline this process in the future.