We were very disappointed with Catalonia Born hotel. We were given a room that smell like sewer and they were well aware of this kind of issues with some rooms in the hotel and the receptionist confirmed it. She said “The hotel is old and some rooms have that issue”. However, there was nothing she could do that night. We had to wait until next day when guests check out in the morning and they can assign us another room. Needless to say we had a horrible night and couldn’t sleep well. Next day, no apologies from management, not even offering free breakfast as compensation for the unsuitable room they put us in and the inconvenience we went through all night. Thank God, there was an available room without that issue. This is,Truly, unacceptable, specially, when we had paid a high tag price.
The area where the hotel is located, Born, is very unsafe. We were assaulted and robbed on the third night we were there, just a block away from the hotel at 6:30 pm. We spent 3 days of hell reporting the assault, going to the district police and even to Court, as we caught the robber. However, the medallion was passed to another member of the gang and hasn’t been found. The hotel staff is aware of these robberies and should’ve alerted us to be careful in the neighborhood as this an everyday pattern. The robbers have tourists as targets, specifically, those staying at nearby hotels. You can see homeless people sleeping on the lateral streets and the refugees watching you like hawks. Be awar