6/10 Good
3 Nov 2024
Location was good but room was what was booked
I enjoyed staying at the Mount Amara, but there were a few difficulties – the hotel is very quiet because it is about 300 m away from the main road, and overlooks an open field. It was good being away from the hustle and Brussel. The main problem was that I had booked a room which had two double beds, because I was travelling with a young friend. When I got there there was only one bed in the room. I race this with the front desk, but as my friend was not arriving until the next day, I explained that there was no rush - they had offered a mattress on the floor. I was reasonably upset about this because the advertising and booking definitely stated to double beds. My friend arrived the next day, and we raise the matter with the Manager and the front desk on three occasions, but nothing happened. The manager had even said that a sofa bed would be installed, but when we returned that evening there was neither a sofa bed nor a mattress. I discussed this with the staff and they said that they could provide a mattress for Rs.600, which really upset me , because I had already paid for two double beds. On the third day of the booking I spoke to the manager in a fourth right way and explained my dissatisfaction. He did apologise, and later in the day a sofa bed was installed. I then pushed him for compensation in the form of included breakfast even though I had not ticked that box. I would describe this as a difficult negotiation
Des J
Des J, 3-night trip with friends
Verified Hotels.com guest review