Escape to Hotel Villa Maya, a family-friendly haven near Lake Petén Itzá. Unwind with a massage at the onsite spa, lounge by the outdoor pool or children's pool, and enjoy sun loungers and pool umbrellas. With free WiFi in public areas, guests appreciate the helpful staff who make this hotel feel like home.
Laguna Petenchel, Santa Elena Petén, Flores, Peten, 1001
What's nearby
Ixpanpajul Nature Park - 9 min drive - 5.9 km
Lake Petén Itzá - 13 min drive - 5.5 km
Maya Mall - 18 min drive - 10.5 km
Flores Dock - 20 min drive - 11.4 km
Las Guacamayas Biological Station - 20 min drive - 11.5 km
Getting around
Flores (FRS-Mundo Maya Intl.) - 16 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Cafeteria Aeropuerto - 16 min drive
Raices Bar & Grill - 20 min drive
Raices Del Lago - 17 min drive
Ristoranto Terrazzo - 20 min drive
Pollo Campero - 18 min drive
About this property
Hotel Villa Maya
When visiting Flores, Hotel Villa Maya is a great choice to consider. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
56 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free on-site self-parking
Transfers
Airport shuttle*
Off-site
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's pool
Babysitting (surcharge)
What to do
Bike rentals nearby
Hiking/biking trails nearby
Working away
Meeting rooms
Computer station
Conference space
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Bike hire
Pool loungers
Pool umbrellas
Facilities
20 buildings/towers
Built in 1988
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
24-hour fitness centre
An outdoor pool
Full-service spa
Banquet hall
Dock
Outdoor furniture
Accessibility
Upper floors accessible by stairs only
Room amenities
Home comfort
Air conditioning
Ceiling fan
Sleep well
Soundproofed rooms
What to enjoy
Balcony
Individually decorated
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Phone
More
Daily housekeeping
In-room safe
Access via exterior corridors
Special features
Spa
The on-site spa has couples treatment room(s). Services include massages.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GTQ 60 to 120 for adults and GTQ 40 to 80 for children
Airport shuttle service is offered for an extra charge
Local area shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for GTQ 150.0 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Hotel Villa Maya
Hotel Villa Maya Santa Elena
Villa Maya Hotel
Villa Maya Santa Elena
Villa Maya Hotel Flores
Maya Hotel Flores
Hotel Villa Maya Guatemala/Santa Elena
Hotel Villa Maya Hotel
Hotel Villa Maya Flores
Hotel Villa Maya Hotel Flores
Frequently asked questions
Does Hotel Villa Maya offer free cancellation for a full refund?
Yes, Hotel Villa Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Villa Maya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Villa Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Villa Maya?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Villa Maya?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Villa Maya?
Check-in start time: 3:00 PM; check-in end time: 9 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Villa Maya and nearby?
Have fun with nearby activities such as cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Villa Maya also has a 24-hour fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Villa Maya?
Yes, there's an on-site restaurant.
Does Hotel Villa Maya have any outdoor private spaces?
Yes, every room features a balcony.
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Hotel Villa Maya Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
9 Mar 2025
Wonderful stay
Overall the experience is amazing.
1) The hotel is very responsive in messaging on hotels.com.
2) They are flexible about the pickup place for airport shuttle. We paid $20 for 3 people.
3) We had breakfast and dinner at the hotel, both were great!
4) We didn't know before hand but there are a few hiking trails and also a bike trail in the hotel area.
Ruoyan
Ruoyan, 1-night trip
10/10 Exceptional
7 Sep 2024
Well recommend hotel for sure
Fredy
Fredy, 2-night trip
10/10 Exceptional
30 Dec 2024
This eco-friendly hotel is located on Lagoon Petenchel and surrounded by beautiful rain forest. It’s about one hour away from Tikal Mayan ruins and about 20 minutes away from Flores island. The staff was very friendly and accommodating. We recommend staying at the Hotel Villa Maya.
NORMAN
NORMAN, 2-night trip
10/10 Exceptional
20 Oct 2024
Great hotel to carry about all the relevant sightseeing planned. Nice and ample rooms. Great nature viewa
Mario
Mario, 1-night trip
10/10 Exceptional
31 Jul 2024
Beautiful resort. Super friendly staff.
Rosa
Rosa, 2-night trip
10/10 Exceptional
28 Dec 2024
Friendly staff. Clean, spacious rooms. Ours had a shower open to the outdoors, which I wasn’t sure I would like, but it was awesome. No bugs! Beds were pretty hard though. Nice restaurant with friendly waitstaff and good food. Nice breakfast buffet! They had hotel umbrellas for is to use when it was raining one day. Will stay again.
Cheryl
Cheryl, 2-night trip
10/10 Exceptional
24 Aug 2024
Very peaceful and relaxing hotel, nice pool, friendly staff, very clean large room (301).
Best for those looking to unwind and rest after waking the pyramids of Tikal.
Would return
Peter
Peter, 2-night trip
10/10 Exceptional
6 Dec 2023
Great place to rest and safe, 5 star property.
Edgar
Edgar, 1-night trip
10/10 Exceptional
27 Aug 2024
Nice property overlooking a lagoon. The rooms were basic, but clean.
Silvia Heidi
Silvia Heidi, 1-night trip
10/10 Exceptional
27 Dec 2023
Loved staying here. Restaurant is delicious and it was fun to see the monkeys, deer, and crocodiles.
Gwendolyn
Gwendolyn, 2-night trip
8/10 Very good
14 Nov 2024
We totally love this place! Staff is super friendly, check in was super quick and the food was amazing. This area is very secluded and quiet. No TVs in room which helped us connect with each other. The only issue we had is that the blankets smelled like mold but they changed them immediately once we asked. We recommend it!
Dagmaris
Dagmaris, 2-night trip
10/10 Exceptional
30 Nov 2023
This is an amazing place to stay with plenty of wildlife all around! Also check out tikal ruins very special place!
Would definitely stay here again.
Kristin B
Kristin B, 1-night trip
10/10 Exceptional
12 Aug 2024
The whole thing was amazing. Comfortable, welcoming, safe and private. The pool was great to have as well as the a/c in the rooms.
Margaret
Margaret, 3-night trip
10/10 Exceptional
18 Dec 2022
Excelent secluded hotel with a beautiful lagoon
Gerardo
10/10 Exceptional
30 Mar 2024
Everything was amazing
VICTOR
VICTOR, 2-night trip
10/10 Exceptional
13 Aug 2024
Excellent
steve
steve, 3-night trip
10/10 Exceptional
14 May 2024
I liked the Forrest and excellent service
Maura
Maura, 1-night trip
10/10 Exceptional
1 Apr 2024
The hotel its amazing!!!! I want to go back 😊
Gaby
Gaby, 1-night trip
10/10 Exceptional
19 Jan 2024
Amazingly beautiful!
Front desk was so kind and helpful. Beautiful hotel. The pool is amazing. Great hotel all around
Steven
Steven, 2-night trip
10/10 Exceptional
18 Aug 2022
Perfect place to stay in Flores. Just outside the main island yet secluded and remote feel.
Byron
Byron, 1-night trip
10/10 Exceptional
24 Jun 2024
Nice
Luis Felipe
Luis Felipe, 1-night trip
10/10 Exceptional
8 Mar 2024
Amazing place. Quiet, close to Flores. Amazing staff!! Very cute villas. Thank you
Lindsay
Lindsay, 2-night trip
10/10 Exceptional
14 Aug 2023
Good hotel to stay and go on day excursions around the area. The pool is nice, breakfast is good. We even got a chance to ser a crocodile swim by. My kids were happy with this hotel and so were we.
Lulu
Lulu, 2-night trip
10/10 Exceptional
15 Aug 2023
Although the hotel was a bit secluded, there were many enjoyable activities such as bike rentals along with an amazing path for both mountain biking and walking.
Osvaldo
Osvaldo, 2-night trip
10/10 Exceptional
25 Jan 2024
One of the best experiences we ever had. Will like to repeat!