Our stay was amazing. We were in the family villa.
On arrival, you are not able to drive too close to the unit, the final portion is down a few minutes of steps, but the gentleman who delivered our luggage was amazing and handled it with ease.
Further he delivered breakfast to our unit each morning exactly as planned and orderred.
The unit was amazing, the hot tub exactly as shown with a ridiculous view of the caldera.The arched ceiling in the unit and cave like rooms and bathroom were special. Would recommend to anyone.
The only issue was our hot water did not work on the forst night, but when notified, the same gentleman who delivered our bags, actually ran to our unit and had it working in just minutes.
I have no idea why this is shown as a 2 star hotel, it is a 5 star treatment and facility without a doubt. Book it with ease.