I am appalled at the level of cleanliness in a hotel in Singapore. It doesn't matter whether the hotel of 6 or 3 stars, there has to be some sort of benchmark for cleanliness and hygiene that any establishment must adhere to. Basic cleanliness is prerequisite that any customer MUST expect without having to demand for it.
1. I arrived and checked in late at night to unnecessary drama. The receptionist could not get approval from American Express because she utilised the pay wave function repeatedly without any success. I suggested that she use the manual method, her response was, ‘We do not have that facility in this hotel. I suggested she call the manager and when the manager came on then, he told her to use the manual method and stick the card into the machine. Something she kept insisting they did not have.
There was a bad smell coming from somewhere in the room. It was already last midnight and after the hassle of checking in, I did not think the staff was competent enough ti deal with any other problems. And when I went to the bathroom and lifted the toilet seat there was an unhealthy amount of mould that you wouldn’t even find in a public toilet in Singapore. I left for work and meetings in the morning hoping to bring this up with someone, but no one was present at reception.
When I returned at around 5.00 pm, the room was not cleaned nor made up.