This is NOT an adult-only property as advertised. There is a pool and a few sections of restaurants that were dedicated to adults. But the swim-up pool room we paid extra for in an adults only resort had kids jumping in, and then were running up and down the halls at all hours. Buffet food was terrible! Need reservations for restaurants that are part of all inclusive, but this was not adequately described prior to arrival; which left us with most dinners being at 8/9pm. Staff were very rude when we were offered a corner room to accommodate our swim-up purchase, we requested to not be placed in a corner room, then were told it was all that was available. Wound up requesting a room switch the following day, and told we couldn’t be changed until the following day after 5pm. With this change, a manager told us we could do a late check out on our departure date at 4pm, then we were harassed from 12-2p and kicked out of the room with numerous phone calls, knocks on the door, and a person blocking our exit to take our luggage (which we refused). Staff clearly did not communicate with each other, and we were told to email their customer relations person. During check out, every individual at the desk became somehow involved with our experience, and we felt like we had to explain the situation 20 different times… to some of whom had no reason to be involved (one said they were just trying to back up their colleagues and were not management). There was no management on site they claim
