Hillview at Mystic Ridge

Nightmare

I check in went to purchase food, wentback to the hotel was lock out of my room for almost 3 hours, while it was raining I was sitting under a staircase while my medical was in the room. At ten pm the AC wen call front desk no one came the next morning I make a complaint and was moved to a different room.So me and my friend went on the road came back to the hotel about 11pm went to get showered no hot water, to shower with. Then we where moved again to a new room we get lock out again we have to wait on the housekeeper to come with the master keys to let’s us back in the room.we spoke to the supervisor who is call Gibbs he hang up the phone on my friend, say I would have to talk to management who I didn’t see once from I check in and having problems. To say don’t book a hotel by looking on the picture they posted online cause wen you get there is two different things. I stay there for 3days and I move to 3 different rooms. Orlando and Dennis was very helpful that’s the only best thing there.

Liburan bersama teman 3 malam, 19 Jan 2021

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The pool was big and okay however I didn't like that they restricted the opening hours(9 am to 5 pm) also the property itself and the rooms were a bit disappointing,didn't look nothing like the pictures and the cost was so not worth it,I eventually left beasnt going to waste my money and stay there.

Kajah, Liburan romantis 2 malam, 7 Jan 2021

Ulasan tamu Expedia asli

Not satisfied

The staff was excellent the room was not clean the bed linen was soiled and the drapes were dirty there were no toiletries including toilet papers and we couldn't get any breakfast the next morning due to short staff and not enough tables for the guess to sit.

Dahlia, Jalan-jalan keluarga 1 malam, 31 Des 2020

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Just perfect

It's convenient safe and I can't complain. Value for money. Just think they might need to stop scanning id unless they state for what reason and how it's stored.

Liburan bersama teman 1 malam, 26 Des 2020

Ulasan tamu Hotels.com asli

Good customer service from staff , breakfast was well prepared, room was clean, just need more stuff in the room enjoy my stay will be coming back again 😆

Perjalanan 2 malam, 17 Des 2020

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The views was good. Property dated and breakfast was included.

Joe, Perjalanan 1 malam, 2 Des 2020

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First time at this location, convenient, close to Ochio Rios, great view of the town.

Perjalanan 1 malam, 2 Nov 2020

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Disappointed ☹️

Upon arrival, check in was smooth and the security was very helpful. Once we entered the room it was ok, until we realize how dusty the place was. It looked like it haven’t been dusted for months. The AC in the living room was not working , so we called the front desk. They came up trying to fix it with no success. I let a day pass thinking that they would get back to us, but they didn’t. I decided to call and then I was told “the had call a repairman prior to us checking in, but he haven’t showed up as yet. They were hive going to call the man and he should be there the next day. We spend 6 days there and upon checking out, the AC was still not fixed. I was shocked to learn that everyday I have to get out of my car to open and close the security barriers by myself. Even though the security was present. I was told by the security that the apartment was on a delinquent list therefore they cannot open the barriers for us. This was not my first time staying at a HILLVIEW apartment but it might just be my last!!

Jalan-jalan keluarga 7 malam, 15 Agt 2020

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The personnel very friendly. Food lack there of chooses not good. Had access to pool for a couple of days. Whirlpool broken. Pool turned into swamp. No access. No entertainment.

Jamrock, Liburan romantis 7 malam, 5 Agt 2020

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Ok

Perjalanan 1 malam, 2 Agt 2020

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