We stayed in a two bedroom, accessible suite. Check-in went well with the links to open the doors that were sent in advance. And there was a virtual assistant to help us figure out things, which I never had before with a hotel and that was very helpful. The floor didn't seem that clean to me, but everything else was. The beds and pillows were comfortable and the kitchen was well equiped. We had two bedrooms and two full bathrooms which was great for our family of 4. The air conditionning worked very well. The area around the hotel is a bit noisy, but the air conditionning covered most of the noise. There are a lot of restaurants and businesses around the hotel. We loved the burger place accross the street. The hotel is walking distance to many sights (cathedral, alcazar, etc.). The parking lot is 2 minutes away but not cheap (I guess due to central location). It was good that we had a GPS because it was not easy to reach the hotel, we had to drive through narrow streets, but I guess it's part of the experience of staying downtown. Overall, we had an excellent stay!