2/10 Poor
17 Dec 2024
Disappointed TWICE
Undoubtingly my son and I had to cancel our scheduled trip. Although it was a non refundable booking, we notified the hotel of out cancelation a good two months before our arrival date. I was hoping to recovery some of the close to $700 cost. I also felt wit hit being a major rival football weekend there would be no trouble renting this room out.
I was told I would not be refunded any monies. I asked Hotels.com to assist in getting my money returned and thought being a loyal Silver Member in outstanding status they may be able to assist. They told me there was nothing I could do.
Its frustrating knowing they rented this room out twice and were never going to be out any money. But not to be retrieve any portion of the money back was very disappointing. Having to do everything be emails and not being able to discus this with an actual human being was another disappointment.
I cant talk bad about the hotel and we were looking forward to staying there. But I will probably avoid staying at any other Drury hotel on principal. Tom p
Thomas
Thomas, 4-night family trip
Verified Hotels.com guest review
