2/10 Poor
29 Sep 2019
First of all the own or person who answered the phone was a scammer he couldn’t fine my reservation so he had to call me back I was in a neighborhood that had drug people right where his place was so it felt unsafe so I sat in my car waiting for his return call . I book a room for two and paid yet he said it was a booking for one and that I had to pay €10 extra each day and €15 also for service fees he wouldn’t listen to me and said that it was self check in yet there was no box outside with a code for entrance like he said I took pictures he said no need for him to come but I need to give him my card number over the phone so he could take the extra fees I refused to do that so he said he wouldn’t come and I couldn’t get my money back so then he started quoting the policy off 14 day cancellation. I think this is a scam they know that no one will give credit card information over the phone I paid what your site said and I have been traveling use orbitz Travelocity booking.com and I have had to pay anything when I arrive at any air B and B . I would great appreciate anything you can do for me and future booking customers. I tried to report it to you but my phone carrier well not the said as us sorry I got disconnected please help
Verified traveller
2-night family trip
Verified Orbitz guest review
