2/10 Buruk
3 Agu 2025
Filthy/horrible customer service/rodent infested
Comfort inn was hands down the worst experience I’ve ever had at a hotel. The ac was broke from the minute we got there and we were told it was a precious known issue yet still let us check in and they were booked and had no other rooms available. We were promised first thing in the morning at 8 am the maintenance guy would be there to look at the ac. No one ever showed up. Our room was dirty like filthy dirty my kids’ feet were filthy, there were rats running around on the first floor. We ended up checking out due to all the above issues. We would told upon departure a manager would get ahold of us for reimbursement since we were booked the following 3 nights, but no one has reached out. No one from hotels.com or I have been able to reach anyone that can help. Hotels.com has been awesome trying to help. I finally got ahold of a manager and I told him the story and he acted like he was clueless about the situation even though I’ve called 3 times a day since the incident. He thing proceeded to “get disconnected” then stopped answering when I called back. This place is absolutely horrible DO NOT book!
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