The staff was very helpful and polite. The rooms and beds are small. After our first night we asked if a larger room with a larger bed was available. Thankfully, something was available. The first room was uncomfortable, cramped and hard to sleep in. The replacement room was better but still small. Rooms did not have kettles, coffee or tea. On the plus side, the location was good and, as I said earlier, the staff was pleasant and responsive.