I have been coming here for several years and have never had a problem. I dislike doing reviews, but did one when I was here last month. Five stars and no problems. I guess I should not have submitted that review because this time I was not happy.
The check-in process was HORRIBLE!!!!
There was no one at the check-in desk, only a sign that said they would be back SHORTLY. I just thought they were probably taking a restroom break. FIVE MINUTES went by, and still no one. I used the phone to call them and was told they would be there soon. ANOTHER FIVE MINUTES passed by. In the meantime, another guest had arrived for check-in, and was as surprised as I was that no one was there to check us in. FINALLY, AFTER TEN MINUTES, someone appeared. Because the other person was a few years older, I allowed them to go ahead of me. Their check-in took about five minutes, so I waited FIFTEEN MINUTES to be checked in!
After I finally checked in, there were no dollies available for me to load my luggage, clothing bag, and assorted other items onto! Because of a hip problem, it would be impossible for me to make several trips back and forth to my car and to my room. I was given an awkward large black hand truck to use. It was difficult to maneuver, but I was at least able to make just one trip to my room.
This experience was TOTALLY UNACCEPTABLE!!!!!
You must treat your paying guests better by ensuring that you have at least two staff members to serve the front desk!