London (QQP-Paddington Train Station) - 16 min walk
Bayswater Underground Station - 3 min walk
Queensway Underground Station - 6 min walk
Royal Oak Underground Station - 10 min walk
Restaurants
Joe & the Juice - 4 min walk
Bayswater Arms - 3 min walk
McDonald's - 3 min walk
Gold Mine - 2 min walk
Four Seasons - 3 min walk
About this property
Phoenix Hotel
When you stay at Phoenix Hotel, you'll be a short five-minute drive from Hyde Park and Marble Arch. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. This Victorian hotel is also a short five-minute drive from Kensington Gardens and Kensington High Street. Fellow travellers like that it's only a short walk to public transportation: Bayswater Underground Station is 3 minutes away and Queensway Underground Station is 6 minutes.
Languages
English
At a glance
Hotel size
125 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee/tea in a common area
Snack bar/deli
Working away
Meeting room
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Facilities
Built in 1854
Safe-deposit box at front desk
Television in common areas
Banquet hall
Victorian architecture
Accessibility
Lift
Room amenities
Be entertained
Television
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Policies
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, mobile payments and cash.
Also known as
Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London
Frequently asked questions
Does Phoenix Hotel offer free cancellation for a full refund?
Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Phoenix Hotel?
Sorry, there's no on-site parking at Phoenix Hotel.
What are the check-in and check-out times at Phoenix Hotel?
Check-in start time: 1:30 PM; check-in end time: anytime. Check-out time is 11 AM.
Are there restaurants at or near Phoenix Hotel?
Yes, there's an on-site restaurant.
What's the area around Phoenix Hotel like?
Phoenix Hotel is a short 3-minute walk from Bayswater Underground Station and 17 minutes' walk from Hyde Park. Travellers love the hotel's prime location.
Phoenix Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Very good
18 Dec 2024
Joanne
Joanne, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Dec 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
8/10 Very good
8 Dec 2024
Ian
Ian, 1-night trip
Verified Hotels.com guest review
8/10 Very good
24 Nov 2024
Close to Underground and Kensington Gardens. Great value.
Ulf
Ulf, 1-night trip
Verified Hotels.com guest review
2/10 Poor
18 Oct 2024
Got a bad room
I don’t usually give bad reviews but the room I stayed in B2 was downstairs and had a really musty smell. Turned out this transferred on to all my clothes, suit, coat, trainers and everything I had in suitcase had to be washed /dry cleaned to get rid of the smell.
Paul
Paul, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 Oct 2024
Good room!
Very pleasant stay! The room was simple but contained all one could need and was facing a lovely small park. It was also well situated and in a lovely area.
Only caveat was that there were no power outlet near the bed and that is something that could have been useful.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
4 Oct 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Oct 2024
It was a lovely stay! Just wished they had AC
Vicki
Vicki, 5-night trip
Verified Hotels.com guest review
6/10 Good
1 Oct 2024
Single rooms very small but functional. Continental breakfast good. Slow single lift between floor.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
29 Sep 2024
Good location near tube and buses. Good service
Sarah
Sarah, 3-night trip
Verified Hotels.com guest review
8/10 Very good
26 Sep 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
8/10 Very good
24 Sep 2024
Javier
Javier, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Sep 2024
My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.
Dana Marie
Dana Marie, 6-night trip
Verified Expedia guest review
10/10 Exceptional
19 Sep 2024
Great location nothing hills very quiet area. Staff very professional so clean. Very quit I can sleep like a baby. I will recommend this hotel to anyone.
Brian
Brian, 18-night trip
Verified Expedia guest review
10/10 Exceptional
16 Sep 2024
Amazing location and safe area …
Easy access to train and street with lots of options to eat
Andres
Andres, 3-night family trip
Verified Expedia guest review
8/10 Very good
15 Sep 2024
The room I stayed in was comfortable but quite small. The bathroom was a tight squeeze for me (at 5 foot), so be aware of this if you are tall or somewhat heavy. On the plus side, the breakfast was part of the room price, so no need to head out early to find something to eat. The location is less than a 5 minute walk from a variety of restaurants and food shops. And there are 2 tube stations and a bus line less than 10 minutes away.
Joanne
Joanne, 4-night trip
Verified Expedia guest review
6/10 Good
14 Sep 2024
Location was great for restaurants, shopping and Bayswater underground.
Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink.
Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.
Elaine
Elaine, 3-night romance trip
Verified Wotif guest review
10/10 Exceptional
9 Sep 2024
I really like this hotel. It's well situated, on street parking is free after 6:30 pm.
Staff have always been friendly and helpful.
The rooms I've had recently are comically small and I'm a big chap but I can't complain I always sleep well
Paul
Paul, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
8 Sep 2024
The staff was friendly and helpful, and the hotel was nice
Simon
Simon, 1-night business trip
Verified Hotels.com guest review
6/10 Good
7 Sep 2024
I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.
Charles
Charles, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
3 Sep 2024
Good value. Lovely area.
Rachel
Rachel, 1-night trip
Verified Expedia guest review
8/10 Very good
14 Aug 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Aug 2024
Great stay
Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊
Nancy
Nancy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 Aug 2024
Comfortable stay
Great location to explore. Nice high street about 5 mins walk with shops, bars and Restaurants. Plus a Screwfix
Stephen
Stephen, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
28 Jul 2024
The property was very good other than the room was hot and there was no air conditioning. We had fans and 2 coolers that helped a little. It was very clean and well maintained. The area around the hotel was very safe and close to the underground. We would go back just maybe during cooler weather