Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
What's nearby
El Camaleón Mayakoba Golf Course - 7 min drive
Gran Coyote Golf - 8 min drive
Tres Rios Ecopark - 9 min drive
Playa Xcalacoco - 19 min drive
Maroma Beach - 20 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
Tulum Intl. Airport (TQO) - 110 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 miles/22.5 km
Restaurants
Black & White - 8 min drive
Beach Bar - 9 min drive
Jaal-Ha - 9 min drive
Coco Café - 1 min walk
Bluemoon - 8 min drive
About this property
Hyatt Zilara Riviera Maya Adults Only All Inclusive
At Hyatt Zilara Riviera Maya Adults Only All Inclusive, you can hit the beach to retreat to a cabana or practice yoga, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Capri Grille, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 4 bars/lounges, a poolside bar and a fitness centre. The pool and helpful staff get great marks from fellow travellers.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Bartending
Language
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Languages
English, German, Portuguese, Serbian, Spanish
At a glance
Hotel size
291 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
Free secured, uncovered on-site self-parking
Free secured, uncovered on-site valet parking
On-site parking is limited
Other information
Designated smoking area (fines apply)
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
4 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
24-hour room service
Water dispenser
What to do
On the beach
Free beach club
Beach yoga
Fitness classes
Concerts/live shows
Evening entertainment
Karaoke
Shopping
Pool table
Ping pong
Free use of nearby fitness centre
Working away
2 meeting rooms
Conference space (6747 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Free bike hire
Pool cabanas (surcharge)
Beach towels
Pool umbrellas
Romance packages
Facilities
3 buildings/towers
Built in 2003
ATM/banking
Garden
Terrace
Communal living room
Fitness centre
An outdoor pool
Designer shops on-site
Bike parking
Full-service spa
Hot tub
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Meal delivery service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Dining
Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 7:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only
Frequently asked questions
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Riviera Maya Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in is available.
Is there an on-site casino at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Hyatt Zilara Riviera Maya Adults Only All Inclusive and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Zilara Riviera Maya Adults Only All Inclusive also has 4 bars, an outdoor pool and a fitness centre, as well as beach cabanas and a garden.
Are there restaurants at or near Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine.
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hyatt Zilara Riviera Maya Adults Only All Inclusive like?
Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya. Popular attractions include Quinta Avenida, which is 13 minutes away by car.
Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
3 Jan 2025
Great staff, great service - no good behavior from
We stayed at the Hyatt the week after Christmas and were very impressed with the staff. Very friendly, accommodating and helpful! Unfortunately, many guests here are the exact opposite - a shame! Lots of “young people” who bawl at night, set off alarms or get drunk. Unfortunately, we didn't like the "Americanization" at all. A little more Mexico would be nice.
Moritz
Moritz, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Great hotel!
Great hotel. All the workers were amazing! Room was great. My only complaints was the pool was cold (but it’s December) and I was not a fan of the buffet.
Michael
Michael, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Nov 2024
Nice property, but lack of entertainment
Andrew
Andrew, 3-night family trip
Verified Expedia guest review
6/10 Good
3 Nov 2024
Staff was friendly property was clean. Closed down way too early, 7 pm on Friday and Saturday is ridiculous. Also closing down restaurants giving you two options for Friday and Saturday night dining is not convenient. No smoking areas that were convenient.
Rachel
Rachel, 5-night trip
Verified Expedia guest review
8/10 Very good
3 Nov 2024
Isaac
Isaac, 5-night trip
Verified Expedia guest review
10/10 Exceptional
2 Nov 2024
Lovely and adults only even better! The spa is AMAZING
gerald dayne
gerald dayne, 7-night romance trip
Verified Expedia guest review
8/10 Very good
1 Nov 2024
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily.
Couple of things:
Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us.
Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier.
Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above.
Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes.
Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened.
Everyone was nice and friendly. Check in and out was easy.
Juliette
Juliette, 4-night trip with friends
Verified Expedia guest review
8/10 Very good
30 Oct 2024
Hyatt was a good buy for the buck. There is a lot of room for improvement. Only having 4 restaurants was a big problem. And the clientele were quiet at first but when the weekend approached groups arrived and the loud parties began. The rooms were a nice upgrade and I loved the showers. The control of the wild life was bad having the clooties running wild outside and inside the resort. We actually had one brave enough to jump up on our table while we were eating. Would I return yes if I was looking for more bang for my buck
Theresa
Theresa, 5-night family trip
Verified Expedia guest review
6/10 Good
27 Oct 2024
With a smaller resort comes limited eating options, it’s to be expected. Also the WiFi was spotty and one day did not work at all.
Matthew J
Matthew J, 5-night trip with friends
Verified Expedia guest review
6/10 Good
26 Oct 2024
Magdy
Magdy, 6-night trip
Verified Expedia guest review
8/10 Very good
25 Oct 2024
This was a smaller quieter adults only all inclusive resort that I have stayed at in the area. The dining options are smaller however the food was very good. The buffet had a lot of options and very fresh and tasty food. The hibachi at the Asian restaurant is the only meal that you have to make reservations and we loved the food and the hibachi was a lot of fun.The resort itself is very nice and the ocean view King room we stayed in was nice and spacious with a patio and view overlooking the pool and the ocean. The pool was great with a swim up bar and the beach area on the resort was great with plenty of beach area and no seaweed this time of the year. The resort did provide 2 weekend nights of about an hour of entertainment with dancers and shows and the sports lounge provided karaoke however if you are looking for a lively resort with a lot of entertainment then this would not be the resort for you. My husband and I were not looking for that on this trip so it was just fine for us. We do love Hyatt resorts and have stayed at many Hyatts and overall we were very pleased with this resort.
Rhonda
Rhonda, 3-night romance trip
Verified Expedia guest review
8/10 Very good
25 Oct 2024
Property was small and somewhat updated from the old Capri. Check in was a used car salesman routine, lied and made it sound nice. the lack of restaurants was bad one night we only had 2 choices so we ended up eating at 9:00. It rained and there were several leaks around the whole resort. Rooms were very nice and updated. beach was big but could have used more Palapas. Overall nice resort for the money but not 5 star.
William
William, 5-night family trip
Verified Expedia guest review
8/10 Very good
24 Oct 2024
We enjoyed our time here. Unfortunately the rain storm came through our room at 1 am and rained on me- but we were upgraded thankfully. We also asked for a mattress pad 3 times but never got one. Ana and Juni with entertainment were so great. Francisco at the Social was my favourite bartender by far. I did wish the cabanas and coconuts were included in our stay though. I will most likely be back as our service was still great.
Daniela
Daniela, 9-night trip with friends
Verified Expedia guest review
10/10 Exceptional
24 Oct 2024
Nicholas
Nicholas, 3-night trip
Verified Expedia guest review
10/10 Exceptional
23 Oct 2024
This resort is great, my only complaint was the limited options for food service.
Jarrod
Jarrod, 3-night trip
Verified Expedia guest review
6/10 Good
22 Oct 2024
La piscina y la área del bar y restaurante de afuera es agradable y muy lindo y el personal de entrenamiento siempre muy amistoso. El spa lo supo recomiendo. Mi esposo y yo quedamos muy contento con el masaje y el circuito antes del masaje. Mi parte favorita fue la cafetería, relajante y perfecta para disfrutar de tu café y la repostería. Los demás restaurantes nada mal hay mucha variedad en el bufé y siempre hay diferentes menu. Hermosa vista a la playa y los cuartos muy limpios y cómodos.
El personal muy amable y servicial.
Natalia Piraino
Natalia Piraino, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Oct 2024
Liked everything except they trying to sell timeshare
Susana
Susana, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 Oct 2024
The food was very good- we had the Italian and Asian and found both lovely as was the restaurant for lunch over the pool. Loved my massage with Jose and Cinthia was so accommodating in water therapy area. Jose did a healing, good pressure therapeutic massage, a nice surprise for a resort.
The bed was a bit hard but the room was nice.
Everyone on staff that we encountered was very friendly from the breakfast buffet attendant Guadalupe to the bellmen.
We did not like the timeshare sales right after check in- felt uncomfortable and sort of got the vacation off on the wrong foot, but I just let it go and had a really fun time otherwise. I would advise them have an area to provide timeshare discussion instead of funneling everyone to have a “talk” just after checking in coming from long flight and airport bustle.
Mandy
Mandy, 6-night romance trip
Verified Expedia guest review
6/10 Good
17 Oct 2024
Mary Alexia
Mary Alexia, 6-night trip
Verified Expedia guest review
8/10 Very good
17 Oct 2024
Maureen
Maureen, 7-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Great time. Food was excellent. Service was excellent. Beach is very nice. I would absolutely come back again
Jonathan
Jonathan, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Beautiful resort
Joshua
Joshua, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
Great overall
Fernando
Fernando, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Excellent place, great place, very enjoyable
Marco
Marco, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Overall very nice and great experience. The staff were extremely nice and quick to resolve any issue! There were a few things that were a little run down around the property but nothing that truly affected the experience.