Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
What's nearby
El Camaleón Mayakoba Golf Course - 7 min drive
Gran Coyote Golf - 8 min drive
Tres Rios Ecopark - 9 min drive
Playa Xcalacoco - 19 min drive
Maroma Beach - 20 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 miles/22.5 km
Restaurants
Black & White - 8 min drive
Beach Bar - 9 min drive
Jaal-Ha - 9 min drive
Coco Café - 1 min walk
Bluemoon - 8 min drive
About this property
Hyatt Zilara Riviera Maya Adults Only All Inclusive
At Hyatt Zilara Riviera Maya Adults Only All Inclusive, you can hit the beach to retreat to a cabana or practice yoga, plus you'll be within a 10-minute drive of Tres Rios Ecopark. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Capri Grille, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 4 bars/lounges, a poolside bar and a fitness centre. The pool and helpful staff get great marks from fellow travellers.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Bartending
Language
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Languages
English, German, Portuguese, Serbian, Spanish
At a glance
Hotel size
291 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free secured, uncovered on-site self-parking
Free secured, uncovered on-site valet parking
On-site parking is limited
Other information
Designated smoking area (fines apply)
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
4 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
24-hour room service
Water dispenser
What to do
On the beach
Free beach club
Beach yoga
Fitness classes
Concerts/live shows
Evening entertainment
Karaoke
Shopping
Pool table
Ping pong
Free use of nearby fitness centre
Working away
2 meeting rooms
Conference space (6747 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Free bike hire
Pool cabanas (surcharge)
Beach towels
Pool umbrellas
Romance packages
Facilities
3 buildings/towers
Built in 2003
ATM/banking
Garden
Terrace
Communal living room
Fitness centre
An outdoor pool
Designer shops on-site
Bike parking
Full-service spa
Hot tub
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Dining
Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 7:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only
Frequently asked questions
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Riviera Maya Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in is available.
Is there an on-site casino at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Hyatt Zilara Riviera Maya Adults Only All Inclusive and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Zilara Riviera Maya Adults Only All Inclusive also has 4 bars, an outdoor pool and a fitness centre, as well as beach cabanas and a garden.
Are there restaurants at or near Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine.
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hyatt Zilara Riviera Maya Adults Only All Inclusive like?
Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya. Popular attractions include Maroma Beach, which is 20 minutes away by car.
Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Dec 2024
Great hotel!
Great hotel. All the workers were amazing! Room was great. My only complaints was the pool was cold (but it’s December) and I was not a fan of the buffet.
Michael
Michael, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sep 2024
Bernardo Rea
Bernardo Rea, 2-night trip
Verified Expedia guest review
6/10 Good
25 Sep 2024
Meh. Average. Food average too.
Angela
Angela, 6-night trip
Verified Expedia guest review
10/10 Exceptional
24 Sep 2024
Mario Luis
Mario Luis, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
Great service
John
John, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
We love this resort keep in mind this is a very quiet relaxing place, staff was amazing Sandra and Ana made our stay so much fun, Salome is one of the waitresses and he was so kind and helpful just because of them I will definitely be staying at this location again, I also have to say that the AC in the place was amazing taking in consideration that it was so hot out.
Linnette Maria
Linnette Maria, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
Zachary
Zachary, 4-night trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
HIDEKI
HIDEKI, 3-night trip
Verified Expedia guest review
10/10 Exceptional
19 Sep 2024
Janna
Janna, 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 Sep 2024
Dionna Antionette
Dionna Antionette, 4-night trip
Verified Expedia guest review
10/10 Exceptional
13 Sep 2024
Staff was very helpful and kind. Would definitely recommend staying here.
Michael
Michael, 5-night trip
Verified Expedia guest review
10/10 Exceptional
13 Sep 2024
Super friendly staff!
Robert
Robert, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 Sep 2024
Excelente quality and service. Thank you.
YEHUDA MEIR
YEHUDA MEIR, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Sep 2024
Excellent hotel definitely coming back next year. Excellent service, staff super friendly, property super clean very nice
Claudia Estefania
Claudia Estefania, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
8 Sep 2024
Great adult only resort. Fun but quiet. Food was good, atmosphere was great, and everyone was very friendly. The only issue was towels were not as available as I would like.
Adam
Adam, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 Sep 2024
Sandra
Sandra, 6-night trip
Verified Expedia guest review
10/10 Exceptional
6 Sep 2024
This place was a hike away from home. The staff is beyond welcoming and do not Hesitate to make you feel at home. It would, however, be nice if free shuttle was involved.
Aside from that the place is high recommended. Especially for
A baby moon 😊
Dianna
Dianna, 4-night romance trip
Verified Expedia guest review
8/10 Very good
5 Sep 2024
Well care property. The beach was cleaned everyday.
Nella
Nella, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 Sep 2024
Shelby
Shelby, 3-night trip
Verified Expedia guest review
10/10 Exceptional
4 Sep 2024
The swim up room was AMAZING! Hotel was clean, beautiful and the servers were outstanding, especially Server Salome Diaz - he went out of his way to make us feel so welcome - service was above and beyond! Highly recommend this hotel <3
OTMARA
OTMARA, 6-night romance trip
Verified Expedia guest review
8/10 Very good
1 Sep 2024
juan
juan, 4-night trip
Verified Expedia guest review
8/10 Very good
1 Sep 2024
Property itself could use some cleaning, especially inside the pools. Entertainment could use better area.
Natalia
Natalia, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
31 Aug 2024
Love it
Karam
Karam, 4-night trip
Verified Expedia guest review
4/10 Fair
29 Aug 2024
I had to ask for it several times.
Angela
Angela, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 Aug 2024
Very clean property! Food we had was amazing! It would be nice if they shared what restaurants were open on the rotation easier to find