Absolutely beautiful hotel, with extremely pleasant and helpful staff, and fantastic food. Breakfast outside is a highlight, as are the botanical gardens in which the hotel stands. Views are very pretty of Funchal and the nearby hills. Room was lovely and spotless. The delicious food and the drink are a bit pricey, but someone's got to pay for those lovely plants. Although it's only '17 minutes' walk to Funchal centre, you wont to walk as the roads are steep and not good for walking. The hotel shuttle bus is very good but there's no evening service. You're on your own in the evening, as there are no good restaurants nearby, unless you dine in. Swimming pool is lovely and food/drink available during the day at the pool. the one local bar is just round the corner and will serve drinks and simple food for a fraction of the hotel's price. Overall, a really great hotel.