2/10 Poor
19 Oct 2024
Do not stay here!
Booked and paid for the room with Hotels.com. Arrived to check in and there wasn’t anybody at the front desk. Talked to the nice lady at restaurant attached to hotel. She said that she doesn’t think they rent rooms. She kindly got me the Managers phone #. Called manager who verified that they do not rent rooms as they are currently remodeling. I ask how do you have Motel on hotels.com and take peoples money if you don’t rent rooms! Of course apologetic and said he would check computer for listing. I made contact with hotels.com and after 1hr texting with a friendly person came to find out I would get my money back in 7-0 days. This was 3 days ago and searching for a room again tonight notice this hotel is still willing to “rent” a room and take your money!! Brutal
Clint
Clint, 2-night trip
Verified Hotels.com guest review