8/10 Very good
2 Dec 2024
Employees great - room setup and security need wor
The staff were all very friendly and helpful. I have some suggestions that do not relate to the staff. 1. There was just one luggage rack in the room with minmal hooks and nowhere to hang clothes or surfaces to place clothes or other items. Please at least install more hooks on the TV wall. 2. The automatic trash bins don't work. Regular ones would be better and would probably be easier for the cleaning staff. 3. It was pretty bright in the room even with all the shades closed. 4. As a solo female traveller the locks on the door did not make me feel safe enough. While Key West is generally a safe town, this is something females always need to think about. I put the room chair leaning on the door when I went to bed as that provided at least a noise situation should the door be opened from the outside. I didn’t get much sleep during my visit. If I were travelling with someone, I would have probably felt more secure.
Verified traveller
3-night trip
Verified Hotels.com guest review